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Anonymous User
Not applicable

All4 not working on NOW TV box

Hi.

My All4 app is not working on my NOW TV box. 

Whenever I click the app it loads up and then just crashes to a black screen and takes me back to my now tv homepage.

I've uninstalled the app and reinstalled which has made no difference. I’ve checked my box for any system updates however it’s all up to date. I’ve read other forums but I think there has been no solution? 

Please could someone help!

4 REPLIES 4
redchiz1
Champion 2

Are other apps working OK? Have you reported it to All4? They are responsible for their app at the end of the day. 

Anonymous User
Not applicable

Yes all other apps working fine. All4 app working fine on other devices too just not Now Tv. I’ve read on a few other posts of people having this same issue

gavs82008
Legend 5
Legend 5

@Anonymous User  

As pointed out by @redchiz1 have you reported the issue with All4?

https://www.channel4.com/4viewers/contact-us

FYI that I do not work for NOW, just a NOW customer trying to help
redchiz1
Champion 2

So perhaps best to contact All4 directly as I suggested earlier and point this out. All devices have their own unique apps, they have to be specifically configured in each case.