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Re: All 4 app not working

Same problem for me  - how do you go about reporting a fault to Now TV

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Re: All 4 app not working

Apparently, the All4 app on NOW TV is provided by All4, so this problem needs to be reported to All4, which I have just done.

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Advocate

Re: All 4 app not working

How did you report the fault to All4? Hopefully if enough people report the fault, they might do something about it.

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Advocate

Re: All 4 app not working

Just like all the other users who have replied, I am having EXACTLY the same problem.

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Re: All 4 app not working

This is the response I have received:

 

"Thank you for your email regarding All 4.

We are sorry to read that you have been experiencing issues accessing All 4 via Now TV. We must advise that we have been made aware on an issue effecting this model. However, we have passed on your information and feedback to our engineers who are working on fixing this as soon as possible. We would like to thank you for your patience while we work on resolving this issue.

We apologise once again for any disruption this may have caused and hope you find this information useful.

If you require further information, feel free to email me back or visit www.channel4.com/4viewers/faqs

 

Kind Regards,
 

Kara Bush

All 4 Support"

 

 

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Advocate

Re: All 4 app not working

Same problem happening when will it be sorted Now.

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Legend 5
Legend 5

Re: All 4 app not working

My NowTV smart box is not effect by this All 4 App glitch reported here, but i noticed that my box had a All 4 App software update this afternoon (maybe it's a bug fix software rollout ?).

 

Maybe go into the box or stick system settings to see if there is a All 4 software update on your nowtv devices.

 

Can't guarantee this new update is a fix, but no harm in giving it a try.

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Advocate

Re: All 4 app not working

hey I'm having exactly the same issue 😣,if you get it sorted please let me know thanks 

Very frustrating

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Advocate

Re: All 4 app not working

I am havi g the same issue for over a week now...hopefully it can be resolved soon as I mainly watch catch up telly.

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Newbie

Re: All 4 app not working

Help...same issue happening to me and it’s so annoying as it’s been like this for weeks..someone help and fix it!! 😞


@Maninthestreet wrote:

Same problem for me  - how do you go about reporting a fault to Now TV


 

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