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Anonymous User
Not applicable

renewing broadband and calls contract



My contract is going to end on 29th of may, so i will be charged extra for the payment on 1st of may, I would like to renew my contract before the bill comes, how could i do so, i couldn't find any information regarding this.

1 Reply
Legend 5
Legend 5

Hi @Anonymous User 


You will need to phone the NowTV Broadband Team, where unfortunately it can't be done online directly via your account 😠.


Did you receive an email with your new prices and your options where there should be a telephone number to call towards the bottom of the email ?


If you can't find the telephone number then go to My Account > Broadband & Calls whilst logged on here and under Broadband Plan click the blue arrow underneath it then click on the upgrade button until a telephone number appears on your screen to phone.


When you call the NowTV Broadband Helpline number expect a long wait because i believe their telephone lines are extremely busy with the limited amount of staff due to the coronavirus crisis.