I am still waiting for the Tesco voucher too after contacting Now by phone and email, I also took Martin Lewis promotion to get the broadband but I am now over 4 months down the line and have heard nothing. Its beginning to look like an elaborate scam.
I am awaiting the vouchers too. I signed up to Now broadband in August and had it installed on 18th September. Heard nothing I know some people state they had a confirmation email from someone but don’t think I even received that. I do have about 3 emails from what I thought was Now TV originally keep offering me this £50 voucher which I selected for Tesco and I took out through the link on the email. I have sent them a email today. It does states 60 days from when purchased on the email.
I signed up on the strength of a Martin Lewis promotion and went live on 4th Sept 18, like the rest of the posters I have not received the Tesco coupon promised, looking through the letters it seems we are going to be lucky (not). Poor show by Nowtv but thats big business for you...they get richer while the rest of us struggle.
I'm also having the same problem. Went through Martin Lewis site and selected an Argos voucher, I've not received any email confirmation either. I've had a webchat this morning and they asked if I had taken screenshots (doesn't sound promising does it) and basicailly been given the run around. I spoke to a gent on the phone and he said I'll get it within 60 days but kept asking if I had received and email confirmation, again doesn't sound promising.
I think we all need to take this up with Martin Lewis. I will see if I can set up my twitter account and send him a tweet.
I haven't received my Tesco voucher either, about three months after signing up. Spoke to Now TV online chat, who said:
And: "yea we get numerous customers everyday whom get confused regarding these vouchers it isn't very clear on the comparison websites"
Bit patronising, but I am a tad confused - sure it didn't seem like a third party when I signed up - very much Now TV branded promotion. Have messaged We Gift through their contact form - https://wegift.io/contact - but not expecting a reply if I'm honest...
I was told the same generic thing by online chat. It is through Now TV but fulfilled by wegift so it is their responsibility as well as far as I am concerned.
I have decided to contact the Ombudsman and any other regulatory or consumer protection services. Please anyone affected do the same as more people complaining will make it more likely to be resolved.
Also as @Anonymous User mentions twitter or contacting Martin Lewis is a good idea as well.
This is false advertising by Now TV and their claim that this is sole responsibility of wegift is ludicrous. Especially, given the fact that wegift has not responded to one single person on this forum board.
Some organizations to contact:
If anyone has additional contact information, please provide it here.
The email below is in reponse to me asking about the vouchers. I have replied several times saying i still have not had any info regarding them. Theses emails have been ignored.
Perhaps you could try and let me know how you get on!