I have now waited the 60 days.
Many calls to NOW TV who are at a loss on how to resolve it.
I informed the adviser that someone at NOW TV must need to confirm to the 3rd party that we have signed up with them so that they can issue the gift.
Unable to resolve but have closed my case as I have spent too much time trying to resolve.
The only reason that I have closed it is because the adviser was so pleasant, i would usually take this further, but I am now exhasperated with it.
Just out of interest, were any of you guys sky customers. Sky are affiliated with NOW TV and I wonder if that might be the reason, that we are not being recognised as a "new customer".
When I ring sky they can see that I am linked but can not access my records
I am also awaiting my gift card for Tesco. I swapped to Now TV the offer was taken out with Now direct and I had an email from them asking who I wanted the £50 voucher with and I selected Tesco. I took out broadband with them in August and had it installed on 18th September, suppose I am not quite 60 days from installation.
I will check my emails again but have already had a good look. It’s nit fair because this voucher was one of the selling points to me moving to Now TV.
I’ve also had the same issue in not receiving my voucher code
Signed up an account for myself and one for my mam, on 20/8/2018, service went live 4/9/18. Different emails, addresses etc
She has received hers already still haven’t got mine. Called now tv...useless! Sent through the help form numerous times...nothing back.
Sign people up on this offer and don’t deliver!
I heard about the offer via money saving expert, I am unable to post anythingon their web site to ask for assistance.
No one at NOW TV is able to help with the enquiry.
I have also sent e mails and not had a reply.
I certainly will not rely on any cashback offer in the future
Just as a matter of interest people who have not received their voucher - where any of you sky customers? Now TV are affilaited with SKY and I wonder if they are not recognising us as new customers of NOW tv if we transferred from SKY?