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KenaNow
Occasional Poster

Re: Tesco £50 voucher

here is the email for the admin agency again ...........

 

uk-nowtv @ awin . com  

 

(ignore the blanks inbetween.  This site doesn't allow email addresses in true format for some reason)

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Gordon561
Occasional Poster

Re: Tesco £50 voucher

Seems we’re in the same boat I’ve been trying to get my £50 voucher since last October  , it’s not a third party offer it’s a promotion by Now Tv .   Looking at comments here and elsewhere it’s been all but impossible to get this offer completed . Now tv customers service has appear ed to be sorting it but it’s still not sorted , I’ve been revered back to compare the market  but they revered me back to now tv . 

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Gordon561
Occasional Poster

Re: Tesco £50 voucher

I’ve been looking at this today it’s like ping pong , now tv say it’s managed by compare the market  , compare the markets say no it’s run by. now tv 

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Kira1
First Poster

Re: Tesco £50 voucher

I've tried chasing this up via Moneysavingexpert, via the "gift.io" link and also via the awin email kindly provided above. In my case I was promised an M&S voucher.

So far, no luck - having signed up in January (so over 90 days ago).

Only the moneysavingexpert team correspond with me. They have tried to chase on my behalf, but have been told several times (not sure by whom) that it has been sent! I check, point out it has not arrived, and we go round again in circles.

I have checked both spam and regular inbox - it has not been sent at any time.

So I would not trust them when you are told it is "on its way" etc. Seems to be just a stalling device.

 

If someone from Now TV sees this discussion, perhaps you could just explain whether this is simply delayed communication - which is bad enough but can happen if you are overstretched - or is the offer outright fraud?

 

 

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KenaNow
Occasional Poster

Re: Tesco £50 voucher

Just as FYI - I was told countless times that it's on the way.   I eventually succeeded with the agency (awin) referenced above. 

 

If/when you want to escalate this contact NOW TV's dispute resolution service called CISAS ( email addr ... [email removed]).

 

NOW TV are required to inform you of this escalation route if you have formally complained to them.  In my case, they didn't but I found out about it via Google.

 

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