Tesco £50 voucher

[Anonymous User]

Has anybody actually received a voucher yet? I haven’t received no email or nothing stating how/where to claim if anyone can shed some light thanks 

[Anonymous User]

I am sick of trying it’s so frustrating at the point of giving up on it Nowtv say it’s not there company that deals with the vouchers got no help there !!!! Regards Liz

[Anonymous User]

i am the same i have sent messages ref the tesco voucher and no on seem to want to message me back i would too like to know when and how we will get it 

[Anonymous User]

Hi I have gave up the only thing I haven’t tryed is threatening Nowtv 😡

[Anonymous User]

Had mine by post 3 weeks after joining

[Anonymous User]

Haven't received mine many months after setting up an account. Think this is the sort of thing that Radio 4 moneybox or an Ombudsman would be interested in. It was the only reason that NowTV were comparatively cheaper than the alternative companies providing broadband and they are either breaching advertising standards or contractually they are breaching terms and conditions. Consumer rights act 2015 should cover this. 

[Anonymous User]

timed out by employee Donnavon on the messaging service when trying to ask her to sort it out. Account has been opened for more than 60 days and subsequently my password needed to be reset to get back in. This is weird and warrants a trustpilot review I think. At least as a bonus I received a virtual badge and a spammy email for my first community post! 

[Anonymous User]

How would you go about contacting someone about them who would be the best person to call? I was supposed to get mine 6/7 months ago now I even emailed someone who was recommended and they stopped replying 😶😂🤦🏼‍♀️

[J4key]

You won’t get anywhere with NOWtv. Send an email to uk-nowtv(at)awin(dot)com quoting your account number and https://gift.wegift.io/files/f/UF-QMXGDZ3X/NowTV_Broadband_TCs.pdf or details of the relevant offer that you signed up to.

[Anonymous User]

That’s where I sent the emails too and they stopped replying to them 🙄 guess I’m not getting it then haha

[J4key]

Tell NOWtv you will be escalating your case to CISAS (alternative dispute resolution).

[Anonymous User]

Thank you

[Anonymous User]

Hi I tryed that aswell no good !!!!!😊

[J4key]

Then you should contact CISAS if the issue hasn’t been resolved 8 weeks after your complaint to NOWtv. Good luck!

[J4key]

Note that the email address I posted is slightly different to an email that has previously been posted on this or a similar thread.

[Anonymous User]

Ok I will try thank you 😊

[Anonymous User]

Thank you

[Anonymous User]

I went through complaints with Now Tv and got my Tesco voucher 2 days later. Don’t waste your time with ‘chat’ or normal enquiries... go straight to complaints! 

[Anonymous User]

Hi how did you complain is there an email or something thanks? I’ve tried emailing that awin one again and they still haven’t got back to me

[J4key]

https://help.nowtv.com/gb/complaints but uk-nowtv(at)awin.com are more responsive. 

[Anonymous User]

they seem to be BLATENTLY ripping folk off i anit having it, will report them to everyone i can its borderline criminal!!!!!!!!!!!!!!!!! 

[Anonymous User]

Hi Guys,

Same problem but now solved! The way it went:

1) waited and called - they said the 2 months must pass

2) the 2 months passed, called again - they said the bullsh*t that it's not their responsibility

3) sent a mail to the following addresses describing the story and saying that if I'm not getting a meaningful reply soon I'll go to ASA and similar authorities on fair advertisement:

a) Lauren Conder <lauren(fullstop)conder(at)awin(fullstop)com> 

b) uk(dash)nowtv(at)awin(fullstop)com

c) uk(at)wegift.(fullstop)io

I received my gift card within an hour 🙂 🙂

Good luck, all!