15-02-2019 17:28
You won’t get anywhere with NOWtv. Send an email to uk-nowtv(at)awin(dot)com quoting your account number and https://gift.wegift.io/files/f/UF-QMXGDZ3X/NowTV_Broadband_TCs.pdf or details of the relevant offer that you signed up to.
15-02-2019 17:41
15-02-2019 17:47
Tell NOWtv you will be escalating your case to CISAS (alternative dispute resolution).
15-02-2019 19:32
15-02-2019 18:15
15-02-2019 18:28
Then you should contact CISAS if the issue hasn’t been resolved 8 weeks after your complaint to NOWtv. Good luck!
15-02-2019 18:32 - edited 15-02-2019 18:35
Note that the email address I posted is slightly different to an email that has previously been posted on this or a similar thread.
15-02-2019 18:53
15-02-2019 19:32
16-02-2019 20:12
I went through complaints with Now Tv and got my Tesco voucher 2 days later. Don’t waste your time with ‘chat’ or normal enquiries... go straight to complaints!