Signed up in September 2018 and was promised a GBP 50.00 gift voucher after 3 billing cycles. This has come and gone.
Any idea what is going on? This was part of my terms and conditions when I signed up.
Also, my statement shows no account number and there is no online chat/ contact service
8 Kirklee Terrace Lane
GLASGOW G12 0TL
Haven't received mine many months after setting up an account. Think this is the sort of thing that Radio 4 moneybox or an Ombudsman would be interested in. It was the only reason that NowTV were comparatively cheaper than the alternative companies providing broadband and they are either breaching advertising standards or contractually they are breaching terms and conditions. Consumer rights act 2015 should cover this.
timed out by employee Donnavon on the messaging service when trying to ask her to sort it out. Account has been opened for more than 60 days and subsequently my password needed to be reset to get back in. This is weird and warrants a trustpilot review I think. At least as a bonus I received a virtual badge and a spammy email for my first community post!