28-01-2019 11:58
@Simon-J wrote:@Anonymous User @Anonymous User @Anonymous User @Anonymous User @Anonymous User
Hi Everyone,
We're aware that some of you may have now received your vouchers since you posted here.
If you're still waiting, we do apologize & we'd like to try and get this resolved for you. Please post here to let us know if you're still waiting and we will investigate for you.
Thanks
Simon
I have still not received mine
30-01-2019 17:01 - edited 30-01-2019 17:07
Wow!! Wish I'd looked here first - didn't realise there were so many complaints on this subject of the infamous £50 incentive for new customers.
I've been battling on my own since late Oct 18 & still banging my head against the NowTV brickwall and getting nowhere.
Basically, signed up for broadband/phone in late August 2018 & at that early stage elected £50 Tesco voucher; service installed in first week of Sept. In Oct received email saying if voucher option chosen then don't need to do anything & the voucher is on the way.
Penultimate contact - after escalating my complaint on 24/1/19 got an email saying on its way.
Today, on 30/1/19 - still waiting. so called again this morning and yet again been told on its way.
Since early Nov 18, I've called, emailed, sent tweet messages and still have not got anywhere.
Interesting thing is whatever medium I've used to chase this, I've NEVER got any explanation or an apology. It's particularly noticeable on any email communication. All I get is a very stark "it's on its way". No indication of how or when. Definitely no explanation or apology.
A few points to note from my personal battles:
1) while moneysavingexperts / Martin Lewis were promoting this deal, the incentive of £50 is from NowTV. Not any third party.
2) every time I have called they say on the way & nothing happens. Twice they have sent emails stating complaint "opened" and within 10-15mins get another email saying "resolved and closed" but still no sign.
3) emails & Tweet messages just get passed from pillar to post. No follow up and certainly still no voucher.
4) Customer Complaints phone number is 0800 759 1213.
30-01-2019 18:44
04-02-2019 11:00
Hi maebeline, glimmer of hope - can you please provide the email address you used.
I have sent Now an email chasing my voucher back in early December and still nothing. Got this email address from their website.
Not even an acknowledgement!
Would be grateful if you could tell me what email address you used.
04-02-2019 11:32
04-02-2019 11:36
04-02-2019 12:13
maebeline and Juliedave89 - Thank you.
05-02-2019 8:26
Unfortunately I too am in the same boat, having switched in early November and had no luck with gaining any reply from any contact I've tried to make, having heard nothing since the initial confirmation e-mail which stated I'd hear within 6 weeks
18-02-2019 19:14
05-02-2019 20:18
finely got my tesco voucher after 3month so keep on at them like i did