06-12-2018 7:16
Hi Nadine,
Yes - same for me. I still haven't had any resolution on this. My Case ID: 04025159
On the 25th of November I was told,
"It can take 90 days for them to come through to you from when you place the order but what I can do is send this over to the back office as see if they can try and chase this up for you also"
My order was placed on the 21st of August. So we are well past 90 days.
Daniel.
07-12-2018 12:58
12-12-2018 17:22
Hi nadine
i have contacted Now tv on several occasions the last communication I received back was 10 days ago. It has been well over 90 days and still no Tesco voucher
I had contacted them previously after 60 days and I was informed I would get after 90 days. A really unhappy and disappointed customer
13-12-2018 16:32
13-02-2019 20:28
I recently signed up with Now TV and the £50 gift card offer swayed me to choose them. I will also cancel if this doesn't arrive.
14-02-2019 9:53
I've tried everything suggested here, I've had no replies, just seem to be getting ignored 😞
I've not tried phoning, because it seems like that's a waste of time aswell.
17-12-2018 21:07
For those still waiting I rang now tv at the weekend and they provided me with an email address ([email removed]) and advised that I send them an email with a screen shot of my order confirmation. I mentioned in the email how long I have been waiting and that I will be going to the watch dog or trading standards if it goes on any longer. Just checked my email this evening and my voucher is sitting waiting for me. Hope this helps you all 😊
18-12-2018 2:18
Thank you very much for the information.
Can you please share the e mail address to write to.
18-12-2018 9:26
I did but for some reason it has been removed it is
uk-nowtv
@awin.com
ive had to split it in half so that it will post, put the two bit together.
18-12-2018 9:28
Thank you very much
glad you got yours in time for Xmas