NOW TV Team Nadine-K
NOW TV Team

Re: Tesco £50 voucher

@DHJ_ESX @Martin35wp @Hes110p@maebeline@LJY

 

Hi Guys, thanks for getting in touch with us regarding this... the vouchers come through within 90 days of activation.

Thanks
Nadine-K
The Now TV Team Smiley Happy
Hes110p
Occasional Poster

Re: Tesco £50 voucher

@Nadine-K Thanks, see if it arrives in the next 13 days as the 3rd December is 90 days from activation. 

Just don’t understand how I can place 2 orders on the same date, one after another and one get the voucher weeks ago and still haven’t received mine!

@Nadine-K What is the process next if it doesn’t arrive by the 90 days 

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DHJ_ESX
Occasional Poster

Re: Tesco £50 voucher

Thank you Nadine,

Please note that on the email offer it specifies 60 days.

Daniel.

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NOW TV Team Nadine-K
NOW TV Team

Re: Tesco £50 voucher

@DHJ_ESX @Martin35wp @Hes110p @maebeline @LJY

 

If after the 90 days you have not recieved the vouchers, please get in touch with our customer service team, you can find the number in your account under my package.

 

(the email does state 60 days, but due to the technical errors with them going through we have to give an extra time frame)

Thanks
Nadine-K
The Now TV Team Smiley Happy
Juliedave89
Occasional Poster

Re: Tesco £50 voucher

Mine is up on the 4th December so it will be interesting to see.
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Terrilou93
First Poster

Re: Tesco £50 voucher

I just got my vocher by emailing them [email removed]

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Juliedave89
Occasional Poster

Re: Tesco £50 voucher

I’ve emailed them several times now with no response
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Sophie222
Occasional Poster

Re: Tesco £50 voucher

Hi Nadine,

 

My 90 days were a week ago and I still haven’t heard anything, customer service always just say it’s been passed to the relevant team then I hear nothing back?

 

TIA

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DHJ_ESX
Occasional Poster

Re: Tesco £50 voucher

Hi Nadine,

Yes - same for me. I still haven't had any resolution on this. My Case ID: 04025159

On the 25th of November I was told,

"It can take 90 days for them to come through to you from when you place the order but what I can do is send this over to the back office as see if they can try and chase this up for you also"

My order was placed on the 21st of August. So we are well past 90 days.

Daniel.

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Mosie
First Poster

Re: Tesco £50 voucher

Did you manage to get anywhere with this as I'm having the same problem. I was sent an email confirming my voucher would be sent out 60 days after purchase of NOW broadband. That was over 3 months ago .. Messages sent to Now but no reply  

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