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AdamAces
Occasional Poster

Re: Tesco £50 voucher

Sorted, finally. 

So, I was having the same problem. Signed up for £50 tesco voucher on 20th August. Said I’d have it within 60 days, when this passed I was told within 90 days lol. This passed along with my emails to wegift who make out like they’re nowtv in their communication so I called nowtv threatening to go to ofcom and asa. 

I was told to email

[email removed]

and complain to them.  They emailed me within hours asking for my account number. I gave them this and this morning I’ve received my voucher in the post.  

So, not a scam as I started to think but shame on you nowtv for knowing of your customers’ hassle and not actively helping us. 

AdamAces
Occasional Poster

Re: Tesco £50 voucher

Haha, blocking the email address another example of nowtv not helping. Nice one. Try this lol uk(hyphen)nowtv(at)awin.com

Grahamville
Occasional Poster

Re: Tesco £50 voucher

I tried to contact them via a link that Sky gave me. I emailed them but no reply, and no reply from Now Tv

[email removed]

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Grahamville
Occasional Poster

Re: Tesco £50 voucher

Strange that I am now a first time poster and I get two emails to tell me this, but I never get a reply to my customer direct email. They also removed the email link I had provided. 

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AdamAces
Occasional Poster

Re: Tesco £50 voucher

Try the one I put in my last post, it worked for me. (hyphen) being (-) and (at) being (@)

crazy that they won’t let u put an email address on here. We wouldn’t need to if nowtv actually helped

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Peahug
First Poster

Re: Tesco £50 voucher

I signed up for the broadband offer via the MSE site on 21st August and am still waiting for news of my chosen e.gift voucher (m&s in my case). I have messaged nowtv directly a few times but have had no response so I have contacted the MSE site that promoted the offer and at least they are trying to help me. They actually have a dedicated page for problems like this on their website https://help.moneysavingexpert.com/hc/en-us/articles/360000212847-Not-got-your-MSE-Blagged-broadband... I think the more people that contact MSE the better as they encouraged everyone to take up the offer so they should bear some of the responsibility.

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mgs1
Occasional Poster

Re: Tesco £50 voucher

Thank you @AdamAces for the e-mail address, I will be contacting them.  However, I have been contacting and placing complaints previously using two different means mentioned in this thread and never got a response.

 

I am kind of doubtful at this point that simply contacting NowTV/wegift will resolve it.  I am going to be contacting MSE as @Peahug says it has been more than 90 days since my activation and is probably beneficial that more people do that as well.

hi102b
Occasional Poster

Re: Tesco £50 voucher

I am getting nowhere with my complaints either, I emailed money savers for help and they just gave me this address which is supposed to be handling the voucher business. Needless to say I have not had an answer from this. I dont know if the powers to be will let the address stay on the site but if not I will try to rephrase it tomorrow. http on the front.

 

gift.wegift.io slash public slash campaign slash help slash C-KDAZZEA4 slash nowtv-a310780

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hi102b
Occasional Poster

Re: Tesco £50 voucher

wouldnt accept the web address as I thought so I have put it down as read hoping it wouldnt be thrown out again. http:// on the front.

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LJY
Occasional Poster

Re: Tesco £50 voucher

I got my voucher in October. I was sent claim emails directly from Now TV. My broadband was live in September. 

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