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Pinkblue
First Poster

Re: Tesco £50 voucher

Any updates how to claim the Tesco vouchers? Or has anyone received them yet? Martin Lewis promoted the offer which is why I signed up to it too. 

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hi102b
Occasional Poster

Re: Tesco £50 voucher

I am still waiting for the Tesco voucher too after contacting Now by phone and email, I also took Martin Lewis promotion to get the broadband but I am now over 4 months down the line and have heard nothing. Its beginning to look like an elaborate scam.

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eleanor5504
Occasional Poster

Re: Tesco £50 voucher

I am awaiting the vouchers too. I signed up to Now broadband in August and had it installed on 18th September. Heard nothing I know some people state they had a confirmation email from someone but don’t think I even received that. I do have about 3 emails from what I thought was Now TV originally keep offering me this £50 voucher which I selected for Tesco and I took out through the link on the email. I have sent them a email today. It does states 60 days from when purchased on the email. 559CBEFD-ADA2-44E7-886D-BD7C57871DE4.png

 

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hi102b
Occasional Poster

Re: Tesco £50 voucher

I signed up on the strength of a Martin Lewis promotion and went live on 4th Sept 18, like the rest of the posters I have not received the Tesco coupon promised, looking through the letters it seems we are going to be lucky (not). Poor show by Nowtv but thats big business for you...they get richer while the rest of us struggle.

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hi102b
Occasional Poster

Re: Tesco £50 voucher

Isnt it annoying.

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Jax1966
Occasional Poster

Re: Tesco £50 voucher

I'm also having the same problem.  Went through Martin Lewis site and selected an Argos voucher, I've not received any email confirmation either.  I've had a webchat this morning and they asked if I had taken screenshots (doesn't sound promising does it) and basicailly been given the run around.  I spoke to a gent on the phone and he said I'll get it within 60 days but kept asking if I had received and email confirmation, again doesn't sound promising.

I think we all need to take this up with Martin Lewis.  I will see if I can set up my twitter account and send him a tweet.

 

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electricgoose
First Poster

Re: Tesco £50 voucher

I haven't received my Tesco voucher either, about three months after signing up. Spoke to Now TV online chat, who said:

"okay so you will have to contact we gift customer care as that's the provider of the voucher its a third party offer so we have no control over the sending out of vouchers"
 

And: "yea we get numerous customers everyday whom get confused regarding these vouchers it isn't very clear on the comparison websites"

Bit patronising, but I am a tad confused - sure it didn't seem like a third party when I signed up - very much Now TV branded promotion. Have messaged We Gift through their contact form - https://wegift.io/contact - but not expecting a reply if I'm honest...

mgs1
Occasional Poster

Re: Tesco £50 voucher

I was told the same generic thing by online chat.  It is through Now TV but fulfilled by wegift so it is their responsibility as well as far as I am concerned. 

I have decided to contact the Ombudsman and any other regulatory or consumer protection services.   Please anyone affected do the same as more people complaining will make it more likely to be resolved.

Also as @Jax1966 mentions twitter or contacting Martin Lewis is a good idea as well.

This is false advertising by Now TV and their claim that this is sole responsibility of wegift is ludicrous.  Especially, given the fact that wegift has not responded to one single person on this forum board.

 

Some organizations to contact:

 

Ombudsman

Ofcom

ASA

 

If anyone has additional contact information, please provide it here.

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maebeline
Contributor 1

Re: Tesco £50 voucher

I have advised NOW TV that they must inform we gift to issue the voucher once the line has been activated but the advisers at NOW TV are at a loss as to who to escalate the complaint to

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Anjii
First Poster

Re: Tesco £50 voucher

 The email below is in reponse to me asking about the vouchers. I have replied several times saying i still have not had any info regarding them. Theses emails have been ignored.

Perhaps you could try and let me know how you get on!

 [email removed]

 

 
From: UK - Nowtvvouchers <[email removed]>
Sent: Monday, October 22, 2018 2:59:38 PM
To: Me
Subject: RE: NowTV — NowTV Campaign (Broadband) —NowTV
 

 

Hi,
Thanks for getting in touch. You should now have received an email about your voucher in further detail– if you have not received this, please let us know and provide us with your customer account number (this will be found on your order confirmation email). 

Also, just for reference, as per the Terms and Conditions, there is a cooling-off period which must pass before you are able to receive your gift card. This period is 60 days, after which you will receive your gift card if the Broadband subscription has not been cancelled.  

Thanks

Amy Harrison
Campaign Assistant
T: +44 20 3761 6428
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