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maebeline
Contributor 1

Re: Tesco £50 voucher

I have now waited the 60 days.

Many calls to NOW TV who are at a loss on how to resolve it.

I informed the adviser that someone at NOW TV must need to confirm to the 3rd party that we have signed up with them so that they can issue the gift.

Unable to resolve but have closed my case as I have spent too much time trying to resolve.

The only reason that I have closed it is because the adviser was so pleasant, i would usually take this further, but I am now exhasperated with it.

Just out of interest, were any of you guys sky customers. Sky are affiliated with NOW TV and I wonder if that might be the reason, that we are not being recognised as a "new customer".

When I ring sky they can see that I am linked but can not access my records

 

 

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LJY
Occasional Poster

Re: Tesco £50 voucher

Hi all, I seem to be the only person who has actually received their gift
card. I was with Sky but cancelled and went to Now tv. It seems that many
people are in the same boat as you and actually I don't think you should
give up. My advice would be to send an email to Trading standards who I
think would be the best for you.
Sorry I couldn't help further,

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eleanor5504
Occasional Poster

Re: Tesco £50 voucher

I am also awaiting my gift card for Tesco. I swapped to Now TV the offer was taken out with Now direct and I had an email from them asking who I wanted the £50 voucher with and I selected Tesco. I took out broadband with them in August and had it installed on 18th September, suppose I am not quite 60 days from installation. 

I will check my emails again but have already had a good look. It’s nit fair because this voucher was one of the selling points to me moving to Now TV. 

 

Eleanor 

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Highlighted
LJY
Occasional Poster

Re: Tesco £50 voucher

My Now broadband went live early September and I got my voucher in mid
October so if you don't get your gift card in the next few days then I'd
chase it up. I'm wondering if they underestimated the number of people who
would take up the offer and are struggling to get the offers verified.
I think an email to customer services would be a good idea just to cover
yourself, ask them when you should receive your gift. Mine came by email
with a link to print off a paper voucher.
These are the emails I got so you can see what you're looking for
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DHJ_ESX
Occasional Poster

Re: Tesco £50 voucher

Hi,

I am in the same boat, I ordered in August and got connected in September (£50 Tesco voucher). Have had no follow up, have tried a couple of times from the site but no response.

Really at a loss here. It sounds like a scam.

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Hes110p
Occasional Poster

Re: Tesco £50 voucher

I’ve also had the same issue in not receiving my voucher code

Signed up an account for myself and one for my mam, on 20/8/2018, service went live 4/9/18. Different emails, addresses etc 

She has received hers already still haven’t got mine. Called now tv...useless! Sent through the help form numerous times...nothing back.

Sign people up on this offer and don’t deliver!

Very poor

maebeline
Contributor 1

Re: Tesco £50 voucher

I heard about the offer via money saving expert, I am unable to post anythingon their web site to ask for assistance.

No one at NOW TV is able to help with the enquiry.

I have also sent e mails and not had a reply.

I certainly will not rely on any cashback offer in the future

 

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maebeline
Contributor 1

Re: Tesco £50 voucher

Just as a matter of interest people who have not received their voucher - where any of you sky customers? Now TV are affilaited with SKY and I wonder if they are not recognising us as new customers of NOW tv if we transferred from SKY?

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Hes110p
Occasional Poster

Re: Tesco £50 voucher

We weren’t with sky 

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DHJ_ESX
Occasional Poster

Re: Tesco £50 voucher

I wrote to NOW on Facebook today about this issue, they said up to 90 days. They also said any issues you will have to contact the 3rd party (which I think everyone here has already tried to do).

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