When can I expect to receive it?
I got an email a few weeks after my broadband went live with a link to claim the voucher and had my gift card by email in October. I think I got the offer from Compare the market. Both emails came from Now TV although some people seem to have been told it was a secondary offer. Check back on your emails and look for an email with the claim gift card link on it. Worth checking your spam folder although mine came through on the main folder.
Same issue. Raised two queries through the link on the email (3 months ago) telling me to expect a gift voucher but haven't had a response. Going to cancel with NowTV broadband if not sorted by next week as it was promoted as a deal.
I have now waited the 60 days.
Many calls to NOW TV who are at a loss on how to resolve it.
I informed the adviser that someone at NOW TV must need to confirm to the 3rd party that we have signed up with them so that they can issue the gift.
Unable to resolve but have closed my case as I have spent too much time trying to resolve.
The only reason that I have closed it is because the adviser was so pleasant, i would usually take this further, but I am now exhasperated with it.
Just out of interest, were any of you guys sky customers. Sky are affiliated with NOW TV and I wonder if that might be the reason, that we are not being recognised as a "new customer".
When I ring sky they can see that I am linked but can not access my records
I am also awaiting my gift card for Tesco. I swapped to Now TV the offer was taken out with Now direct and I had an email from them asking who I wanted the £50 voucher with and I selected Tesco. I took out broadband with them in August and had it installed on 18th September, suppose I am not quite 60 days from installation.
I will check my emails again but have already had a good look. It’s nit fair because this voucher was one of the selling points to me moving to Now TV.
I am in the same boat, I ordered in August and got connected in September (£50 Tesco voucher). Have had no follow up, have tried a couple of times from the site but no response.
Really at a loss here. It sounds like a scam.
I’ve also had the same issue in not receiving my voucher code
Signed up an account for myself and one for my mam, on 20/8/2018, service went live 4/9/18. Different emails, addresses etc
She has received hers already still haven’t got mine. Called now tv...useless! Sent through the help form numerous times...nothing back.
Sign people up on this offer and don’t deliver!
I heard about the offer via money saving expert, I am unable to post anythingon their web site to ask for assistance.
No one at NOW TV is able to help with the enquiry.
I have also sent e mails and not had a reply.
I certainly will not rely on any cashback offer in the future
Just as a matter of interest people who have not received their voucher - where any of you sky customers? Now TV are affilaited with SKY and I wonder if they are not recognising us as new customers of NOW tv if we transferred from SKY?
I wrote to NOW on Facebook today about this issue, they said up to 90 days. They also said any issues you will have to contact the 3rd party (which I think everyone here has already tried to do).
@Anonymous User @Anonymous User @Anonymous User@Anonymous User@Anonymous User
Hi Guys, thanks for getting in touch with us regarding this... the vouchers come through within 90 days of activation.
@Anonymous User Thanks, see if it arrives in the next 13 days as the 3rd December is 90 days from activation.
Just don’t understand how I can place 2 orders on the same date, one after another and one get the voucher weeks ago and still haven’t received mine!
@Anonymous User What is the process next if it doesn’t arrive by the 90 days
Thank you Nadine,
Please note that on the email offer it specifies 60 days.
@Anonymous User @Anonymous User @Anonymous User @Anonymous User @Anonymous User
If after the 90 days you have not recieved the vouchers, please get in touch with our customer service team, you can find the number in your account under my package.
(the email does state 60 days, but due to the technical errors with them going through we have to give an extra time frame)
My 90 days were a week ago and I still haven’t heard anything, customer service always just say it’s been passed to the relevant team then I hear nothing back?
Yes - same for me. I still haven't had any resolution on this. My Case ID: 04025159
On the 25th of November I was told,
"It can take 90 days for them to come through to you from when you place the order but what I can do is send this over to the back office as see if they can try and chase this up for you also"
My order was placed on the 21st of August. So we are well past 90 days.
i have contacted Now tv on several occasions the last communication I received back was 10 days ago. It has been well over 90 days and still no Tesco voucher
I had contacted them previously after 60 days and I was informed I would get after 90 days. A really unhappy and disappointed customer