I'm in the same boat. Bad communication by now tv, they said it's a 3rd party in who send you the email and don't have any details to give me to chase it.... well that's the whole reason I went with now tv over some other provider. Anyone else got any tips for chasing these vouchers up please?
Total disonformation from NOWTV. Very poor service.
1st they said that they do not issue gift cards
2nd they stated they do and you have to wait for 3rd month billing
3rd passed 3rd month billing - no news
4th No direct customer service help line available for this - no online chat
I am also through Money Savings Expert. Odered on August 23rd and first billed on the 6th (service live date).
Have not received a voucher and sent e-mails to uk-nowtvvouchers(AT)awin.com which I was given by chat help. I also sent a message through this website to complain gift.wegift.io.
All this and I have had no response and also the chat help keep passing it on. My gift card was for John Lewis.
I signed up for service in August. The NOWTV promotion offered a GBP 50.00 gift card (I opted for the TESCO card and sent my request). I have sent several messages, called NOWTV and still no further forward. I would hope that a substantial company like NOWTV would honour the wording of its offer ( I have kept the original email requesting sign up for the gift card).
If I don't hear anything within 7 days I will complain in writing to NOWTV with a copy of their promotion. Might also CC to regulator