thank you for your reply.
Please can you let me know
1) how long you waited
2) who was the e mail from - was it now TV or somebody else?
3) did the e mail go into spam? I am concerned mine might have gone into spam and I deleted it
thank you for your heplp
Hi Maebeline, I got Now tv broadband installed on 3rd September, I had an email from them on 28th September asking me to claim the gift card and it was emailed to me by Now tv on 11th October. Try searching Now tv on your email account, mine definitely came into the primary section of my Gmail.
Hope you can sort it out, try customer service if you can't locate it.
thank you for your help.
I got broadband on 6th Sept and it's nearly 2 months ago and not had any e mail.
When I ring now tv - they tell me it's a 3rd party offer and nothing to do with them.
Thanks for your help .
I am also through Money Savings Expert. Odered on August 23rd and first billed on the 6th (service live date).
Have not received a voucher and sent e-mails to [email removed] which I was given by chat help. I also sent a message through this website to complain gift.wegift.io.
All this and I have had no response and also the chat help keep passing it on. My gift card was for John Lewis.
I got an email a few weeks after my broadband went live with a link to claim the voucher and had my gift card by email in October. I think I got the offer from Compare the market. Both emails came from Now TV although some people seem to have been told it was a secondary offer. Check back on your emails and look for an email with the claim gift card link on it. Worth checking your spam folder although mine came through on the main folder.
Same issue. Raised two queries through the link on the email (3 months ago) telling me to expect a gift voucher but haven't had a response. Going to cancel with NowTV broadband if not sorted by next week as it was promoted as a deal.