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pac
Mentor

Scammed by NOW TV

I'm currently being scammed by NOW TV.

I opened a  new account by using Quidco website. For some reason, the cashback didn't track. After discussing with the people at Quidco and someone at Now TV, the only solution was to place a new order at NowTV. I placed a new order and requested the cancelation of the first account. Despite that, they ignored my request and continued sending the pseudo-modem at my cost which will find its way to recycling center and then, the most probably to a 3rd World country (which is typical for the British garbage).

 

45 Replies
pac
Mentor

I tried to reply to the message I received from NOW TV, case NOW TV Help - Case ID: 11030481 () [ ref:_00DG0BmYO._5004I1QH2f4:ref ]

------------------------------------------------

Their response:

Delivery has failed to these recipients or groups:

NOW TV Help ([email removed])
The recipient's mailbox is full and can't accept messages now. Please try resending your message later, or contact the recipient directly.

Jayach
Expert 3

There really is no scam here at all. There is never any guarantee that orders though Quidco will track and be paid. The technologies used to do so are fallible, but do work most of the time.

By the time you found that the  original order hadn't tracked (it always takes a few days before you can be sure) the order was progressing through Now's system. For some reason the original order wasn't completely cleared from the system. It was a error, definitely not a scam. Why would a company like Now want to scam you?

pac
Mentor

Either scammers OR incompetents, and the reason why I made those statements:

- I called some NOW TV scammer/incompetent and requested the cancelation of that contract; it didn't solve anything.

- I opened a complaint explaining what happened and the  NOW TV scammer/incompetent  replied asking personal details. Knowing the level of scamming/incompetence of NOW TV operators I had a hard time to replay with those credentials for the fear they will cancel the second contract. When I finally did replay, I received a failure to deliver:

Delivery has failed to these recipients or groups:

NOW TV Help ([email removed])
The recipient's mailbox is full and can't accept messages now. Please try resending your message later, or contact the recipient directly.

pac
Mentor

For all the customers who have issues with the scammers, please keep in mind that it is in YOUR rights to cancel ASAP if the service provider is not capable to deliver as you expect.

https://www.citizensadvice.org.uk/consumer/phone-internet-downloads-or-tv/cancelling-a-phone-tv-inte...

If you signed up over the phone or online
You can cancel the contract for free if you signed up less than 14 days ago over the phone or online. This is called a ‘cooling-off’ period. If you’ve already used the service (eg you made calls on a phone), you’re likely to be charged for what you’ve used.

Contact the business and say you want to cancel the contract because you’re still in the cooling-off period. You’ll probably need to give them details such as your account reference number - check any documents or emails you have from the company.

If you post a letter or send an email asking to cancel within the cooling-off period, the contract will be cancelled from the date you post the letter.

Geluk
Expert 2

NowTV's lawyers may consider your desciption of them as libellous😥

pac
Mentor

I don't give a sheit.

PS: I'm not British either.

RoyB
Legend

@pac 

Ask Johnny Depp if that matters.

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
chilli2
Expert 2

Cashback isnt a given until you have got it, and unless its a promotion that now are running- as with some ISPs where you get a reward pre pay credit card then its nothing to do with Now.

 And while you can cancel a contract within a cooling off period, there could be issues with immediately trying to sign up again.

 I signed up via topcashback and 4 months in no cashback - although ive heard this can take upto 6-7 months or so - if it works its a nice bonus, if it doesnt I'm still saving a load compared to my previous ISP

Jayach
Expert 3

I tend to use Quido rather than Top Cashback. With Quidco you know if it has tracked within a few days. Still no guarantee it will be confirmed. Last purchase was 2 years VPN with Nord, got all but £2.00 back. Not bad.

pac
Mentor

I just wanted to use my right to cancel this order, but I forgot that in the eyes of a service provider you are no more than a slave whose purpose is to feed them your money.

pac
Mentor

I just sent a new complaint. Is there any trace of this complaint ? NO. Is there any prove regarding this complaint sent to my email ? NO. A case number, a text message, a whatever ? NO. NO. NO.

This is NOW TV.

Jayach
Expert 3

Did you actually follow the complaints procedure?

NOW complaints procedure and codes of practice (nowtv.com)

pac
Mentor

I selected the "complaint" option on their website. Is there anything else to do ?

pac
Mentor

Printed copies of this Customer Complaints Code are available on request and free of charge. Just get in touch by Live Chat or email. It's also available to request in large print, audio and braille by emailing [email removed].

...strange, but "it makes sense". That's why I'm saying: the British market needs regulations.

Jayach
Expert 3


@pac wrote:

...strange, but "it makes sense". That's why I'm saying: the British market needs regulations.


It has them, Ofcom enforce them.

pac
Mentor

Ofcom ? what if I tell you that in January this year I had an issue with other scammers (energy, this time). Ofcom gave a final decision (in my favor), then 4 weeks later overturned it and gave a second decision.

I recommend making use of your rights and contact Ofcom even if it's only to show them the middle finger. On the other hand, I keep my statement that the British market needs massive reforms to protect the final user.

pac
Mentor

"Why not go back where you came from"

Because I'm here to educate British people like you, by force or good will; you'll thank me later.

Jayach
Expert 3

My original comment has been removed, but this bit is still relevant:

That would be Ofgem, not Ofcom. Different regulators. (Yes we do have them)

pac
Mentor

Just in, when trying to reply to their own request:

Delivery has failed to these recipients or groups:

NOW TV Help ([email removed])
The recipient's mailbox is full and can't accept messages now. Please try resending your message later, or contact the recipient directly.

This is NOW TV.

It's time to flush out this pseudo-network

RoyB
Legend

@pac 

Now assure us that despite this message, they are receiving and reading our emails.

So you may cross this issue off your agenda, and replace it with one about mailbox message incompetence, or whatever you want to call it.

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.