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dula45
Mentor

Rejoining with NOWTV after cancelling BT within 14 days

Hi guys,
Hope someone can help me!I just joined with BT and however I found that I am paying extra £9 for BT as I am under 14 days cooling off period with BT I called BT and they confirmed I need to contact NOWTV to reinstate my service back on.
I just called NOWTV and they refused to offer me service even though I had had their service before 

How can rejoin with NOWTV? This is disappointed @samsmith

1 ACCEPTED SOLUTION
RoyB
Legend

@dula45 

BT are talking out of the wrong orifice. They need to put you back on Now; Now can’t take you back, as you have found.

Ring BT again, and ask for your call to be escalated until you reach someone who knows what they are talking about.

Set a Payment PIN on your account so that no-one but you can buy memberships on it.
Check your bank accounts monthly for any other unexpected payments to Now.
That way you can at least nip them in the bud, while you and Now figure out whose fault they are.

View solution in original post

14 REPLIES 14
RoyB
Legend

@dula45 

BT are talking out of the wrong orifice. They need to put you back on Now; Now can’t take you back, as you have found.

Ring BT again, and ask for your call to be escalated until you reach someone who knows what they are talking about.

Set a Payment PIN on your account so that no-one but you can buy memberships on it.
Check your bank accounts monthly for any other unexpected payments to Now.
That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
dula45
Mentor

Thank you Roy 😇 It did work and waiting for confirmation by NOWTV tomorrow. 

Jayach
Elite 3

@dula45 wrote:

Hi guys,
Hope someone can help me!I just joined with BT and however I found that I am paying extra £9 for BT


Were you not aware of the price when you signed up to BT?

Hope your move back goes well, but depending on where you live it might not be possible. 🤞

RoyB
Legend

@Jayach 

I am presuming that @dula45 is keeping the BT Broadband, and just giving up on BT TV.

In which case your question stands, but the warning won’t be needed,

Set a Payment PIN on your account so that no-one but you can buy memberships on it.
Check your bank accounts monthly for any other unexpected payments to Now.
That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
Jayach
Elite 3

@RoyB 

You may be right, but there is nothing in the original post that leads me to believe @dula45 is referring to streaming services.

Does the "14 day cooling off" period apply to streaming services as well as broadband?

RoyB
Legend

@Jayach 

Yes. BT provide their streaming services via BT TV, which is more on the sales model of Sky Q, with an 18-month lock-in, rather than of Now month to month, although offering the Now Entertainment, etc., streaming services within that on a month to month on/off basis. But there’s always a continuing base obligation. Plus Sport, plus a Pro box, a YouView- based PVR.

Hence the 14-day cooling off period.

Set a Payment PIN on your account so that no-one but you can buy memberships on it.
Check your bank accounts monthly for any other unexpected payments to Now.
That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
dula45
Mentor

No. It is just only for BB service. I donot have a TV and no time to watch TV 😀 . Only youtube I watch

RoyB
Legend

@dula45 

Not Now?

Set a Payment PIN on your account so that no-one but you can buy memberships on it.
Check your bank accounts monthly for any other unexpected payments to Now.
That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
Jayach
Elite 3

@dula45 

How is your move back going?

 I only ask as I've often wondered just how quickly someone who cancels within the cooling off period can get back to the original ISP, or onto another new one.

Also whether they experience any downtime because of it.