Hope someone can help me!I just joined with BT and however I found that I am paying extra £9 for BT as I am under 14 days cooling off period with BT I called BT and they confirmed I need to contact NOWTV to reinstate my service back on.
I just called NOWTV and they refused to offer me service even though I had had their service before
How can rejoin with NOWTV? This is disappointed @samsmith
Solved! Go to Solution.
BT are talking out of the wrong orifice. They need to put you back on Now; Now can’t take you back, as you have found.
Ring BT again, and ask for your call to be escalated until you reach someone who knows what they are talking about.
I believe this was just backing out of BT TV, back to being direct with Now, and not a change of ISP.
I wouldn't worry, I suspect it's simply a standard message as you are basically a new joiner.
The old Hub will work just as well as the new one (should you actually get it)
Edit: It's better to refer to the broadband as "Now broadband". Now TV is the streaming service.