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hosay299
Scholar

Price error on site for new customers

Hi i have just done a broadband check on now tv site and shows in middle £25.00 but in the basket area on right shows £35.00 

can not upload a image how do u do that on this site have clicked the camera but does not work like other sites 

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4 Replies
Saint1976
Elite 2

Re: Price error on site for new customers

@hosay299 I believe you can't post photos until you've posted a number of times. You can use the little link icon next to it though which will upload the screenshot to a third party hosting site.

 

I've just used the broadband checker and my basket shows £25. Have you chosen any extras?

Screenshot_20210601-171853.jpg

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hosay299
Scholar

Re: Price error on site for new customers

No. As the full fibre shows as £35.00.

But have just offered a better deal from talktalk on bigger speed and any
time calls for £29.

Will see tomorrow what the site does as could be a cookie file issue.
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hosay299
Scholar

Re: Price error on site for new customers

Hi any staff reply to this matter

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schnapps
Legend 5
Legend 5

Re: Price error on site for new customers

Hi  @hosay299 

 

Because the Community Forum is predominantly customer to customer interaction, you will be better off contacting the NOW Broadband Team directly.

 

see link page below for the various communication methods for NOW Broadband customers.

 

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1