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Stacy1234
Advocate

Now Tv not paying cashback!!!

I signed up to Now Tv in July via Topcashback, and was offered £85. I am yet to receive this and I am being told that it is entirely down to Now Tv not responding to Topcashback. 

After trying the normal route of talking to Customer Services and being told “all’s we can do is cross our fingers and hope you get your cashback” I am appalled! So someone from Now Tv needs to sort this out for me otherwise I will just assume that Now Tv use Topcashback as a way a falsely advertising to compete with other broadband providers by offering more but not holding up to their offer as looking at reviews it seems this is happening way too often!

6 Replies
Cami
Mentor

Re: Now Tv not paying cashback!!!

i've waited since april to be told im not getting cashback because i was an existing customer... i've never been with them before though... i was with sky

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Brandscill
Scholar 2

Re: Now Tv not paying cashback!!!

I imagine they'll do the same to me through Quidco. 

hi102b
Mentor

Re: Now Tv not paying cashback!!!

I have the same problem, no £50 cash back, judging by other posts it seems that this is the norm for now customers. Perhaps questions should be asked on the money savers web site.

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Jx1
Newbie

Re: Now Tv not paying cashback!!!

Also having problems 6months since signing up! Extremely disappointed! 

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Fl3tch3r
Advocate

Re: Now Tv not paying cashback!!!

Registered in July and just been told from topcashback that Now are refusing to pay my £85 because apparently I cancelled my order. I didn't cancel and am still with them. Disgusting that they can do this. Surely some sort of false advertisement.

AnnoyedBumble
Advocate

Re: Now Tv not paying cashback!!!

I signed up using Topcashback two properties April 2018. 

 

They pay for one property but not the other. 

 

I have started contacting them since June 2018.

One agent Michael after a long conversation said his manager said as long as I am using two different email addresses I should be paid. Until now 2019 I am still not paid and my contract has ended and I moved supplier. Just went live end of last month with another supplier. They have also offered cash back in their own website and Topcashback. I refused to sign through TopCashabck. This new provider is more honest. they have sent me email links for both properties to claim the rewards of £65 per property. 

 

Meantime I have a very helpful agent. She took my call and saw my problem and has passed it to her manager. 

 

After a few weeks conversation he said it is now more than 12 months old. Had he looked into my account he would have seen the number of calls I made into NOW TV and the promises made but not fulfilled that is pay me or call us again if you have not been paid. 

 

This manager now is said

My account is more than 12 months old. It would be because I sign up last year. 

They blame Topcashback. 

They then blame me using the same payment method and account. 

 

I simply do not think they are honest as a company if they cannot get to the bottom of the matter. We should all use social media to warn customers. 

 

Unless you pay up the CEO will know of it.  I have given them 7 days to respond. 

 

Kind Regards

 

 

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