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Anonymous User
Not applicable

No internet

We have had no Internet for 3 days it has a orange light on the Internet simbal how can I get it to work. 

1 Reply
Legend 5
Legend 5

Hi @Anonymous User

Firstly i would try pressing and holding the small reset button on the back of the router for about 10 seconds.

If the orange internet light is then still showing, maybe check the RJ 11 cable between the router and BT telephone socket is connected properly and if the light doesn't go green and still no Internet then phone the nowtv broadband team.

You should find the telephone number by going to My Account on here and select Broadband & Calls and click on most of the topic subjects until a telephone number appears.