I am in the same boat, although the 3rd party company is wegift.io who should be handing out the voucher. Nowtv admitted they do have a business relationship with wegift.io but they don't control the issuing of vouchers.
After about 4 or 5 calls to complain i was told i would get my voucher by 18 december at the latest. needless to say i never got it and i have now cancelled my nowtv contract and moved to another ISP.
Nowtv initially tried to make me settle the "outstanding amount for the remainder of the contract" but agreed to waive it due to circumstances which is good of them to do without a fight.
However, like the non-existent voucher i will wait to see whether it actually happens.
I am now with another ISP that credits the "voucher" directly to your account and will never buy through wegift.io again.
Another disgruntled customer here, awaiting promised £50 John Lewis gift card from a broadband order made in October last year.
My complaint (#1075851939) stands with NowTV, however they appear to be claiming that the reward is the affliate provider's (wegift.io) responsibility.
My contract is with NowTV and, as a new customer (suckered into this deal), I find this an extremely disingenuous way for a company to behave regarding promotional offers.
Still waiting to hear back from the numerous emails sent to both parties.
We're aware that some of you may have now received your vouchers since you posted here.
If you're still waiting, we do apologize & we'd like to try and get this resolved for you. Please post here to let us know if you're still waiting and we will investigate for you.
You should also have apologised to the people who NowTV failed to automatically issue a voucher to at the promised time and who consequently had to waste their valuable time repeatedly making contact with NowTV who continually made promises to resolve the issue but failed to do so, until now. I will cancel my contract at the earliest opportunity and never resubscribe with either NowTV or Sky ever again.
I’m still waiting for my voucher over 4 months after taking out the contract.
I’ve sent numerous emails to suggested addresses which have each had no reply.
Please can you explain how I can be credited with this voucher?
I received the following email back in 18 Decembet 2018 my account was live in 8 jan 2019 :
Your John Lewis & Partners Gift Card is Pending
Dear RUPEN SHAH,
Thank you for completing your purchase with Now Broadband.
Your John Lewis & Partners Gift Card is now pending, and will be available to claim after the purchase has been verified.
Details of how to receive your gift will be sent to the email address provided within 60 days from your purchase.
If you have any questions, please contact our friendly customer care team here.
This communication may contain confidential and/or privileged information. If you are not the named addressee, or the person responsible for delivering the message to the named addressee, please contact us immediately and destroy the email.
Hello its been 60 days and no email confirmation and no gift card!!
Mr R Shah
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