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Mark1964
Occasional Poster

Re: John Lewis Voucher

I feel i've been scammed also. Signed up end August and no John Lewis voucher and have emailed customer services 3 times no reply. Can anybody advise the best way to proceed? Can we cancel contract due to breach of contract?

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scrotchidson
Occasional Poster

Re: John Lewis Voucher

Latest I have:

Hi Scott,


Ref: 04031759

 

Thank you for contacting NOW TV. Your case has been escalated to the Back Office team. Your order data has been collected together and sent across to our Affiliates that manage the cash back rewards.

 

We hope to have a response from them in the coming days and we will notify you then.

 

To contact us about this topic, reply to this email without changing the subject line.

 

Or, if you would prefer to use Live Chat visit our Help site selecting the same topic as before and once you’re on chat give us your reference number 04031759.

 

Thanks,

The NOW TV Team

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Mnn1
Occasional Poster

Re: John Lewis Voucher

I havent recieved my John Lewis voucher either - I have contacted NowTv via the contact link form and no reply. This is now the 4th time I have tried contacting them and getting no response back. I have also gone to Martin Lewis Money to ask for help and they have only re-directed me to the same contact form - where no one can be bothered to answer back. 

This is disgusting and NOWtv should be reported to the trading standards for false advertising. No one is owning up for responsibilty, definately a breech of contract. 

This is unacceptable and DISGUSTING!!

MissWoo
First Poster

Re: John Lewis Voucher

I also signed up at the end of August and called Now TV in September to say I hadn't received vouchers.  They said it'd take 60 days to receive the vouchers, it's now past the 60 day deadline.  I think I'll pursue this on the grounds of mis-selling, as it was one of the reasons I signed up to the deal.  

If anyone has had any luck, let me know.  I also wondered if anyone knows if they have a twitter account, they would probably deal with it quicker if they do.  

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kvincent
Occasional Poster

Re: John Lewis Voucher

Still no luck. I was promised the voucher by 3rd December and no being told it was from an affiliated site (it wasn’t). I too have had an email about”back office”. 

Today’s response 

We appreciate that you have been waiting sometime on this voucher from the affiliated site that you signed up through.

 

This was not an offer through the official NOWTV website.

 

We are chasing this matter up and unfortunately we have not yet had a response.

 

When we do, we will contact you.

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Mark1964
Occasional Poster

Re: John Lewis Voucher

Has anybody who was promised a £50 John Lewis voucher actually received one or has everybody been scammed?

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Mark1964
Occasional Poster

Re: John Lewis Voucher

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kvincent
Occasional Poster

Re: John Lewis Voucher

I have finally received my John Lewis voucher. I emailed the Money Saving Expert link, so not sure if it was because of that or Now TV as it didn’t come from either email address. 

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fair-is-fair
Occasional Poster

Re: John Lewis Voucher

Despite filling in the forms reminding Now TV that I haven’t received my John Lewis gift card, they haven’t replied.  One of the reasons I chose them was because of the gift card. Surely that should be in breach of contract??
Come on Now TV. Sort this out please

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Mark1964
Occasional Poster

Re: John Lewis Voucher

Im pleased to say that at long last, Ive finally received the £50 voucher which didn't cover all the time and trouble it took to obtain it when it should have automatically been sent.

What made it happen is to provide the info requested at the MSE at the link below and allow a few days:

 https://help.moneysavingexpert.com/hc/en-us/articles/360000212847-Not-got-your-MSE-Blagged-broadband...

 

 

 

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