John Lewis Voucher

[Anonymous User]

Hi,

I've recently purchased a Now TV Broadband package through ComparetheMarket.com.

The offer at the time included a £50 John Lewis voucher. 

I am unsure how to claim this voucher. 

Please can you advise?

Many thanks, 

Max

[Tony-D]

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@Anonymous User wrote:

Hi,

I've recently purchased a Now TV Broadband package through ComparetheMarket.com.

The offer at the time included a £50 John Lewis voucher. 

I am unsure how to claim this voucher. 

Please can you advise?

Many thanks, 

Max

---

Hi @Anonymous User You would have to contact comparethemarket as this seems to be a third party offer 😕

[Anonymous User]

No. This is not a third party offer. I was redirected to Now tv rewards to make my purchase....even had a confirmation email from Now tv. Through this email I was asked to click here to complete, but then hit a brick wall.

[Anonymous User]

I received the following email back in 18 Decembet 2018 my account was live in 8 jan 2019 :

 Your John Lewis & Partners Gift Card is Pending

Dear RUPEN SHAH, 

Thank you for completing your purchase with Now Broadband. 

Your John Lewis & Partners Gift Card is now pending, and will be available to claim after the purchase has been verified. 

Details of how to receive your gift will be sent to the email address provided within 60 days from your purchase. 

If you have any questions, please contact our friendly customer care team here. 

This communication may contain confidential and/or privileged information. If you are not the named addressee, or the person responsible for delivering the message to the named addressee, please contact us immediately and destroy the email.

Hello its been 60 days and no email confirmation and no gift card!!

Mr R Shah

Show quoted text

[Anonymous User]

I have still not recieved £50 john Lewis  voucher i feel i have been very patient and have tried to contact the customer services via the link provided by the following link:

 Your John Lewis & Partners Gift Card is Pending

Dear RUPEN SHAH, 

Thank you for completing your purchase with Now Broadband. 

Your John Lewis & Partners Gift Card is now pending, and will be available to claim after the purchase has been verified. 

Details of how to receive your gift will be sent to the email address provided within 60 days from your purchase. 

If you have any questions, please contact our friendly customer care team here. 

This communication may contain confidential and/or privileged information. If you are not the named addressee, or the person responsible for delivering the message to the named addressee, please contact us immediately and destroy the email.

Hello its been 60 days and no email confirmation and no gift card!!

Mr R Shah

_____

I feel that no one is taking this seriously feel very let down by now tv this was a genuine email from now tv.

Can someone at now tv please note and respond to this request.

[Anonymous User]

Hi Tony, 

I don't think it is. I've received an email from Now Broadband telling me that i'll receive info regarding the offer within 60 days. I wanted to ensure that I will in fact be receiving the reward. I've contacted comparethemarket.com and they say that it's a NowTV/Broadband offer. 

Thanks, 

Max

[Tony-D]

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@Anonymous User wrote:

Hi Tony, 

I don't think it is. I've received an email from Now Broadband telling me that i'll receive info regarding the offer within 60 days. I wanted to ensure that I will in fact be receiving the reward. I've contacted comparethemarket.com and they say that it's a NowTV/Broadband offer. 

Thanks, 

Max

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Hi @Anonymous User I am so sorry for the misinformation. I hadn't heard of this offer until i saw this post and stupidly, i assumed it was a third party. However it seems that this is infact an official offer. Uusually it would be upto 90 days to get these rewards. Much the same as BT and there Amazon vouchers form a few years back.

[Anonymous User]

Do we need to claim it or just wait for it?

[Anonymous User]

I have the same question. Any information on how to obtain this reward would be great. Needs some transparency!

[Anonymous User]

I’m in the same position. Broadband started 3rd September but not sure when the voucher will be received or how. 

[Anonymous User]

Hi Tony, thank you for the response and please accpet my apologies for replying so slowly. 

Just to confirm, this was an official NowTV/Broadband offer and I should be receiving notification of how to claim the reward within 90 days of the inception of my contract?

Many thanks,

Max

[Anonymous User]

I am having the same problem getting my voucher. I spent ages on the phone to customer services who said it would be sent out around 4th November. Still not received it. Again originally I kept being told that it was through a third party. Customer services eventually conceded that it was a direct offer. 

[Anonymous User]

I am also having the same problem. Went live 4th September, still no voucher! I've given NowTV the 60 days grace they claimed was required to process this.  Have tried to email them but have had no response whatsoever.

We should contact Watchdog.

[Anonymous User]

I feel i've been scammed also. Signed up end August and no John Lewis voucher and have emailed customer services 3 times no reply. Can anybody advise the best way to proceed? Can we cancel contract due to breach of contract?

[Anonymous User]

Latest I have:

Hi Scott,

Ref: 04031759

Thank you for contacting NOW TV. Your case has been escalated to the Back Office team. Your order data has been collected together and sent across to our Affiliates that manage the cash back rewards.

We hope to have a response from them in the coming days and we will notify you then.

To contact us about this topic, reply to this email without changing the subject line.

Or, if you would prefer to use Live Chat visit our Help site selecting the same topic as before and once you’re on chat give us your reference number 04031759.

Thanks,

The NOW TV Team

[Anonymous User]

I havent recieved my John Lewis voucher either - I have contacted NowTv via the contact link form and no reply. This is now the 4th time I have tried contacting them and getting no response back. I have also gone to Martin Lewis Money to ask for help and they have only re-directed me to the same contact form - where no one can be bothered to answer back. 

This is disgusting and NOWtv should be reported to the trading standards for false advertising. No one is owning up for responsibilty, definately a breech of contract. 

This is unacceptable and DISGUSTING!!

[Anonymous User]

I also signed up at the end of August and called Now TV in September to say I hadn't received vouchers.  They said it'd take 60 days to receive the vouchers, it's now past the 60 day deadline.  I think I'll pursue this on the grounds of mis-selling, as it was one of the reasons I signed up to the deal.  

If anyone has had any luck, let me know.  I also wondered if anyone knows if they have a twitter account, they would probably deal with it quicker if they do.  

[Anonymous User]

Still no luck. I was promised the voucher by 3rd December and no being told it was from an affiliated site (it wasn’t). I too have had an email about”back office”. 

Today’s response 

We appreciate that you have been waiting sometime on this voucher from the affiliated site that you signed up through.

This was not an offer through the official NOWTV website.

We are chasing this matter up and unfortunately we have not yet had a response.

When we do, we will contact you.

[Anonymous User]

Has anybody who was promised a £50 John Lewis voucher actually received one or has everybody been scammed?

[Anonymous User]

Here's where to send an email to:

https://help.moneysavingexpert.com/hc/en-us/articles/360000212847-Not-got-your-MSE-Blagged-broadband...

[Anonymous User]

I have finally received my John Lewis voucher. I emailed the Money Saving Expert link, so not sure if it was because of that or Now TV as it didn’t come from either email address.