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warmpig
Occasional Poster

I am trying to switch to NowTV broadband but cant get beyond schedule and appointment

I am trying to switch to NowTV broadband but cant get beyond schedule and appointment.

I have tried three time now am going to give up and go elsewhere unless someone can point me to live chat.

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schnapps Legend 3
Legend 3

Re: I am trying to switch to NowTV broadband but cant get beyond schedule and appointment

 Hi @warmpig

I will send you a PM with the telephone number for the broadband team to call, instead of using live chat.

Give me 5 minutes.

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schnapps Legend 3
Legend 3

Re: I am trying to switch to NowTV broadband but cant get beyond schedule and appointment

Hi @warmpig

Try this link below for live chat.

https://help.nowtv.com/contact-us/managing-my-devices

 

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warmpig
Occasional Poster

Re: I am trying to switch to NowTV broadband but cant get beyond schedule and appointment

Thank you that was quick I am impressed.

I hit a new problem now but will try again in a moment ...

Hmmm – it looks like there’s a connection problem at the moment.

Sorry that we are not able to chat with you. Try starting a new chat, or come back later.
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schnapps Legend 3
Legend 3

Re: I am trying to switch to NowTV broadband but cant get beyond schedule and appointment

Hi @warmpig

What happens if you try a different internet browser with the ad blocker disabled or if that doesn't work try incognito mode or a private window on your browser.

warmpig
Occasional Poster

Re: I am trying to switch to NowTV broadband but cant get beyond schedule and appointment

Same error in firefox, chrome and incognito

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schnapps Legend 3
Legend 3

Re: I am trying to switch to NowTV broadband but cant get beyond schedule and appointment

 Hi @warmpig

I will send you a PM with the telephone number for the broadband team to call, instead of using live chat.

Give me 5 minutes.

warmpig
Occasional Poster

Re: I am trying to switch to NowTV broadband but cant get beyond schedule and appointment

Thank you - I will wait.  FYI. I also disabled content blocking and it still did not work.

warmpig
Occasional Poster

Re: I am trying to switch to NowTV broadband but cant get beyond schedule and appointment

Thank you for your support earlier - I was really impressed.

Unfortunately when I got throught to support I learned that I could not take my line number from Virgin to NowTV so I have gone with another provider.

They also informed me the 'Book an Engineer' function and Live chat does not work on Chrome because it does not support Silverlight.  I tried on Edge and it still did not work.

Unfortunate outcome but thanks for your help.

I did provide myfeedback to the helpful NowTV support person.