15-01-2019 17:48
I am trying to switch to NowTV broadband but cant get beyond schedule and appointment.
I have tried three time now am going to give up and go elsewhere unless someone can point me to live chat.
Solved! Go to Solution.
15-01-2019 18:03
Hi @Anonymous User
I will send you a PM with the telephone number for the broadband team to call, instead of using live chat.
Give me 5 minutes.
15-01-2019 17:51
Hi @Anonymous User
Try this link below for live chat.
https://help.nowtv.com/contact-us/managing-my-devices
15-01-2019 17:54
Thank you that was quick I am impressed.
I hit a new problem now but will try again in a moment ...
Hmmm – it looks like there’s a connection problem at the moment.
15-01-2019 17:57
Hi @Anonymous User
What happens if you try a different internet browser with the ad blocker disabled or if that doesn't work try incognito mode or a private window on your browser.
15-01-2019 18:00
Same error in firefox, chrome and incognito
15-01-2019 18:03
Hi @Anonymous User
I will send you a PM with the telephone number for the broadband team to call, instead of using live chat.
Give me 5 minutes.
15-01-2019 18:06
Thank you - I will wait. FYI. I also disabled content blocking and it still did not work.
15-01-2019 21:45
Thank you for your support earlier - I was really impressed.
Unfortunately when I got throught to support I learned that I could not take my line number from Virgin to NowTV so I have gone with another provider.
They also informed me the 'Book an Engineer' function and Live chat does not work on Chrome because it does not support Silverlight. I tried on Edge and it still did not work.
Unfortunate outcome but thanks for your help.
I did provide myfeedback to the helpful NowTV support person.
02-01-2021 17:31
I'm having the same problem and not sure what to do.
Any help @schnapps ?
02-01-2021 17:35
Hi @Anonymous User
Try a different internet browser or another device with a browser on it.
If still no luck, phone the NowTV Broadband Team by using the telephone number from this link page below.
https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1