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Anonymous User
Not applicable

‎09-11-2018 12:52

Hold time!

I have been on hold now for 2 hours.....has anyone else had problems with this? do I hang up and try again!? this really is totally ridiculous! 

I want to upgrade my broadband and so give them more money in affect...who would have thought it would be this difficult! Smiley Mad

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1 REPLY 1
schnapps
Legend 5
Legend 5

‎09-11-2018 13:23

Hi @Anonymous User

A 2 hour wait time is ridiculous from any service company.

I have phoned the nowtv broadband team on a few occasions and the longest i waited to get through was about 15 to 20 mins.

Rang them this week about upgrading to free caller id on my telephone line and got through to them within 2 minutes.

The telephone number that i always use is under My Account > on here and select Orders & Appointments and then click on the drop down arrow below live activation date.

If you are still having no luck getting through to them via telephone then either try live chat or drop them a message on the link page below.

https://help.nowtv.com/contact-us/managing-my-devices

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