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Homefarm
Mentor

Cannot phone NOW Broadband due to disability but no live chat or email available

Good morning

 

I need to contact NOW TV Broadband to accept one of the options offered with my contract expiring in a few days but I CANNOT telephone them due to an illness at this time. I cannot find ANY email contact that functions and Live chat does not function. I tried emailing help@ etc but that only returned an automated email saying that it was no longer used and my email would not be read.

To have no way of contacting NOW TV Broadband other than voice call which not everyone can do seems unbelievable in 2020 and in such difficult times for everyone.

Can anyone help with an email contact that works as customer service seems non existent.

Thank you.

1 Reply
Homefarm
Mentor

Issue is now resolved thank you. I found NOW TV have a disability access service and they were very helpful.