@Anonymous User
Have you tried doing a factory reset to the router by holding the reset button for 15 seconds?
What happens if you do a “test my line” on the link below?
https://help.nowtv.com/article/improve-broadband-speed
You can always call the broadband team using the number from the link below.
https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1
FYI that I do not work for NOW, just a NOW customer trying to help
