17-05-2022 15:09
I live on Kingsland High Street in Dalston, London. My NowTV broadband cuts out at least 4/5 times every day whilst I am working between the hours of 9-6pm. This is increasingly frustrating and I am thinking of cancelling my broadband subscription and switching to a new supplier. Does anyone know whether I would have grounds to cancel my subscription on this basis without being charged and whether they have had a similar experience in Dalston?
17-05-2022 16:23
Unless you have reported the problems to Now, and they have exhausted all attempts to cure it, no I don't think you could cancel on those grounds. (But I don't work for Now, so can't be sure)
NOW complaints procedure and codes of practice (nowtv.com)
Do you know if these "cut outs" are related to Wi-Fi or the actual broadband connection?