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TomSorrell
Newbie

Broadband deal

So when setting up my broadband, it said I can add the sports package for £25 a month. However I already have the sports package, so how do I get the £25 a month price instead of my current £33? 

2 Replies
gavs82008
Legend 5
Legend 5

@TomSorrell 

You should call the broadband team as it is tied to your broadband account. 

https://help.nowtv.com/get-in-touch/now-broadband-calls/switching-to-now-broadband-or-moving-home

NOW Broadband Members can call us 8am–8pm, 7 days a week.

03300 412518

FYI that I do not work for NOW, just a NOW customer trying to help
RoyB
Legend

@TomSorrell 

First check that this offer applies to existing customers as well as new ones.

If it does, and you have the normal month-to-month Sports package, Cancel it (it will still run until the next renewal date).

You should then be able to pick up the £25 a month offer, which will start from that renewal date.

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
If you take an offer that comes with a ‘free trial’ of Boost or another Membership, Cancel them straight away. You will still get the full duration of the trial, and if you decide you do want to continue with one or another of the trial products, just revisit the Cancel, and UnCancel it.