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Kellylk
Observer

Broadand

I’m wanting to purchase the broadband 

the price is £20 however when I go to my account it comes up at £35 a month I want to know if this includes my other packages of cinema and entertainment 

1 Solution
schnapps
Legend 5
Legend 5

Hi @Kellylk

Sounds like you are encountering this

https://community.nowtv.com/t5/Account-and-Billing-Broadband/Super-Fibre-Broadband-20-monthly-deal-s...

Where your Entertainment and Cinema Membership are not part of the basket screen price and are totally separate. 

View solution in original post

3 Replies
schnapps
Legend 5
Legend 5

Hi @Kellylk

Sounds like you are encountering this

https://community.nowtv.com/t5/Account-and-Billing-Broadband/Super-Fibre-Broadband-20-monthly-deal-s...

Where your Entertainment and Cinema Membership are not part of the basket screen price and are totally separate. 

Kellylk
Observer

Thank you for the reply it isn’t working on the three browsers I have tried 

schnapps
Legend 5
Legend 5

Hi @Kellylk 

I don't know why this works for some and not others.

Are you going through a third party website to claim cash back or directly through the NOW website? 

If you are not seeking some sort of cash back promotion and the NOW website gives you the wrong prices at the checkout, then perhaps get in touch with NOW Broadband Team.

Their telephone lines shuts at 8pm and reopens at 8am or alternatively drop them a message using the web form on this same link page below.

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1