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Hobson93
First Poster

£50 John Lewis Voucher

I signed up to NowTV broadband on the 18/08/18 under an offer where you get a £50 John Lewis Voucher. I have not received this yet, when should I expect to? 

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27 Replies
Subby1
Occasional Poster

Re: £50 John Lewis Voucher

Same here, that's one of the reasons I signed up to it, I think it's all a big scam.

Darcycat
First Poster

Re: £50 John Lewis Voucher

I joined on 18th August 2018 and am still waiting for my John Lewis voucher.  I have raised a complaint, which got automatically cancelled, I raised it again, it got automatically closed, I raised it again and got sent a Tesco voucher instead.  I said I didn't want a Tesco voucher that I still wanted a John Lewis voucher, said it would arrive 'in a few days'.  This did not happen, I asked when it would arrive, still no response.  

Just the worst service ever by a company, I am telling everyone not to join NowTV, it's been a truely awful experience trying to get something they promised me but have failed to deliver.

Subby1
Occasional Poster

Re: £50 John Lewis Voucher

Yeah I agree, it's false advertising, I'll be doing the same. It's
rubbish!!!
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mgs1
Occasional Poster

Re: £50 John Lewis Voucher

Same here, no John Lewis eGift.  Signed up through MSE was informed it is conditional on 60 days subscription and it has now been 90 days since activation.

 

If you have not seen in the £50 Tesco Voucher thread, there is a link to report the issue to MSE. Try to file a complaint through there as well.

I have tried complaining to wegift directly, sent e-mails to, u k - n o w t v v o u c h e r s @a w in . c o m and also to u k - n o w t v @ a w i n . c o m and have not received any responses.

This is criminal and looks as a plain scam.

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mgs1
Occasional Poster

Re: £50 John Lewis Voucher

I forgot to repost the link to the website for complaining to MSE provided by @Peahug:

 

https://help.moneysavingexpert.com/hc/en-us/articles/360000212847-Not-got-your-MSE-Blagged-broadband...

 

 

Subby1
Occasional Poster

Re: £50 John Lewis Voucher

Ok will complain to mse.
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Spudhead
First Poster

Re: £50 John Lewis Voucher

Ive just emailed MSE, hopefully they'll be able to sort something.

I'm absolutely disgusted at now tv, shady business practice if I've ever seen one!

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Lwilliams1
Occasional Poster

Re: £50 John Lewis Voucher

Same issue I joined after advertised on the Martin Lewis show and remember selecting the John Lewis £50 voucher option when joining but never received it. I joined back in aug/sept18. 

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Community Manager
Community Manager

Re: £50 John Lewis Voucher

@Lwilliams1 @Hobson93 @Spudhead @Subby1 @mgs1

Hi Everyone,

We're aware that some of you may have now received your vouchers since you posted here. 

If you're still waiting, we do apologize & we'd like to try and get this resolved for you. Please post here to let us know if you're still waiting and we will investigate for you.

Thanks

Simon

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