£50 John Lewis Voucher

[Anonymous User]

I signed up to NowTV broadband on the 18/08/18 under an offer where you get a £50 John Lewis Voucher. I have not received this yet, when should I expect to? 

[Anonymous User]

Same here, that's one of the reasons I signed up to it, I think it's all a big scam.

[Anonymous User]

I joined on 18th August 2018 and am still waiting for my John Lewis voucher.  I have raised a complaint, which got automatically cancelled, I raised it again, it got automatically closed, I raised it again and got sent a Tesco voucher instead.  I said I didn't want a Tesco voucher that I still wanted a John Lewis voucher, said it would arrive 'in a few days'.  This did not happen, I asked when it would arrive, still no response.  

Just the worst service ever by a company, I am telling everyone not to join NowTV, it's been a truely awful experience trying to get something they promised me but have failed to deliver.

[Anonymous User]

Yeah I agree, it's false advertising, I'll be doing the same. It's
rubbish!!!

[Anonymous User]

Same here, no John Lewis eGift.  Signed up through MSE was informed it is conditional on 60 days subscription and it has now been 90 days since activation.

If you have not seen in the £50 Tesco Voucher thread, there is a link to report the issue to MSE. Try to file a complaint through there as well.

I have tried complaining to wegift directly, sent e-mails to, u k - n o w t v v o u c h e r s @a w in . c o m and also to u k - n o w t v @ a w i n . c o m and have not received any responses.

This is criminal and looks as a plain scam.

[Anonymous User]

Ok will complain to mse.

[Anonymous User]

Ive just emailed MSE, hopefully they'll be able to sort something.

I'm absolutely disgusted at now tv, shady business practice if I've ever seen one!

[Anonymous User]

Same issue I joined after advertised on the Martin Lewis show and remember selecting the John Lewis £50 voucher option when joining but never received it. I joined back in aug/sept18. 

[Simon-J]

@Anonymous User @Anonymous User @Anonymous User @Anonymous User @Anonymous User

Hi Everyone,

We're aware that some of you may have now received your vouchers since you posted here. 

If you're still waiting, we do apologize & we'd like to try and get this resolved for you. Please post here to let us know if you're still waiting and we will investigate for you.

Thanks

Simon

[Anonymous User]

Hi Simon
I still haven't received my John Lewis vouchers, please can it be sent.
Thanks

[Anonymous User]

Still waiting the voucher

[Anonymous User]

I am a new Now TV customer. I was promised a £50 voucher but I have not received it yet. My email address is [email removed].

[Anonymous User]

I am a new Now TV customer. I was promised a £50 voucher but I have not received it yet. My email address is [email removed].

[Anonymous User]

Hi, 

i moved to NowTV in August and I have still not received my JL voucher - I have written to you twice but still nothing. Please can you adivse when I can expect the voucher or how I can go about claiming this. The last correspondence I had was in September saying my voucher was pending but then I have had nothing since.

Thanks,

Vicky

[Anonymous User]

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@Simon-J wrote:

@Anonymous User @Anonymous User @Anonymous User @Anonymous User @Anonymous User

Hi Everyone,

We're aware that some of you may have now received your vouchers since you posted here. 

If you're still waiting, we do apologize & we'd like to try and get this resolved for you. Please post here to let us know if you're still waiting and we will investigate for you.

Thanks

Simon

---

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@Simon-J wrote:

@Anonymous User @Anonymous User @Anonymous User @Anonymous User @Anonymous User

Hi Everyone,

We're aware that some of you may have now received your vouchers since you posted here. 

If you're still waiting, we do apologize & we'd like to try and get this resolved for you. Please post here to let us know if you're still waiting and we will investigate for you.

Thanks

Simon

---

[Anonymous User]

Hi, I submitted an order in December 2018 and have still not received my £50 John Lewis Voucher.

Please can you advise on how this can be resolved @Simon-J . Thank you.

[Anonymous User]

Hi Simon,

I went live with now tv on 8/11/2018 and still haven’t received the £50.00 John Lewis gift card

[Anonymous User]

Still waiting for £50 Argos 

[Anonymous User]

No John Lewis voucher here either. The terms I received were:

'You will receive your Gift Card once you have completed your purchase and this purchase has been validated by NOW Broadband. Details of how to receive your Gift Card will be sent to the email address provided within 60 days from your purchase.'

So I contacted them 60 days after purchase date. They came back with:

'It's up to 60 days after the date you go live.'

So to a normal, no-legal person, that would be the purchase date. To NOW TV I guess we're into the vaguaries of what 'validated' means. They think it means the going live date. So in my case we are talking about a small difference: Purchase date: 29th Nov 18; Live date: 11th Feb. Really, why are the quibbling over this? Why can't they just send the 'MSE blagged' voucher within a reasonable timeframe?

[Anonymous User]

Hi I am still awaiting my £50 John Lewis voucher. I havent received an email about it and I would be happy with a tesco voucher. 

[Anonymous User]

Hi Simon,

I have experienced the same problem and have yet to receive my John Lewis voucher despite signing up to NowTV on 25 October 2018.  I received an email on that date stating the following:

Thank you for completing your purchase with Now TV.

Your John Lewis Gift Card is now pending, and will be available to claim after the purchase has been verified.

Details of how to receive your gift will be sent to the email address provided within 60 days from your purchase.

Despite complaining to customer service a month ago, I haven't heard anything from them