02-11-2018 11:54
I signed up to NowTV broadband on the 18/08/18 under an offer where you get a £50 John Lewis Voucher. I have not received this yet, when should I expect to?
24-01-2019 12:56
24-01-2019 17:33
I am a new Now TV customer. I was promised a £50 voucher but I have not received it yet. My email address is [email removed].
24-01-2019 17:33
I am a new Now TV customer. I was promised a £50 voucher but I have not received it yet. My email address is [email removed].
01-04-2019 17:39
Hi,
i moved to NowTV in August and I have still not received my JL voucher - I have written to you twice but still nothing. Please can you adivse when I can expect the voucher or how I can go about claiming this. The last correspondence I had was in September saying my voucher was pending but then I have had nothing since.
Thanks,
Vicky
27-01-2019 9:31
@Simon-J wrote:@Anonymous User @Anonymous User @Anonymous User @Anonymous User @Anonymous User
Hi Everyone,
We're aware that some of you may have now received your vouchers since you posted here.
If you're still waiting, we do apologize & we'd like to try and get this resolved for you. Please post here to let us know if you're still waiting and we will investigate for you.
Thanks
Simon
@Simon-J wrote:@Anonymous User @Anonymous User @Anonymous User @Anonymous User @Anonymous User
Hi Everyone,
We're aware that some of you may have now received your vouchers since you posted here.
If you're still waiting, we do apologize & we'd like to try and get this resolved for you. Please post here to let us know if you're still waiting and we will investigate for you.
Thanks
Simon
02-03-2019 13:19
Hi, I submitted an order in December 2018 and have still not received my £50 John Lewis Voucher.
Please can you advise on how this can be resolved @Simon-J . Thank you.
02-06-2019 24:00
Hi Simon,
I went live with now tv on 8/11/2018 and still haven’t received the £50.00 John Lewis gift card
27-01-2019 16:50
Still waiting for £50 Argos
31-01-2019 9:41
No John Lewis voucher here either. The terms I received were:
'You will receive your Gift Card once you have completed your purchase and this purchase has been validated by NOW Broadband. Details of how to receive your Gift Card will be sent to the email address provided within 60 days from your purchase.'
So I contacted them 60 days after purchase date. They came back with:
'It's up to 60 days after the date you go live.'
So to a normal, no-legal person, that would be the purchase date. To NOW TV I guess we're into the vaguaries of what 'validated' means. They think it means the going live date. So in my case we are talking about a small difference: Purchase date: 29th Nov 18; Live date: 11th Feb. Really, why are the quibbling over this? Why can't they just send the 'MSE blagged' voucher within a reasonable timeframe?
10-02-2019 21:24
Hi I am still awaiting my £50 John Lewis voucher. I havent received an email about it and I would be happy with a tesco voucher.