12 month Sky Cinema cost more than was told on phone.

[Anonymous User]

Hi all,

I am a new customer to NOW Broadband and I know that when I signed up a month or so ago, it was through a Broadband comparison site and I was meant to get Sky Cinema for 12 months for £4.99 per month. The deal was set up over the phone, but I can't remember which comparison site etc I used.

I never received the voucher and when I called up, I was then told it would be £6.99 per month, but I am confident the deal was £4.99. I remember there was only a day or two remaining on this deal at the time, so I'm thinking the current deal is £6.99 (for new customers) but when I took the deal it was £4.99.

I don't have any proof of this, but I am assuming they will have a recording of the original conversation I had? Anyone know how I go about requesting this? I am just hoping it was NOW themselves who the original conversation was with and not a third party as i really can't remember. I am going to go back through my internet history to try to find the comparison site etc form a month ago.

[Anonymous User]

Ok, so I have done some investigating and it was Moneysavingexpert where I saw the deal. The number I called to sign up was a NOW number, so I'm hoping if I give them the date and time I called, they will have a recording of the conversation.

I just need to know the best procedure to get this looked at? Any help appreciated.

[gavs82008 · Accepted solution]

@Anonymous User 

Get the details from the comparison site and call the broadband team, which it sounds like you have done. 

Hopefully that should be enough to sort it out. 

[Anonymous User]

Thanks,

Unfortunately, the deal is now expired and not on that site anymore.  It is still showing on this site https://becleverwithyourcash.com/now-tv-deal/ but if you follow the link (to NOW TV) it is no longer there.

I have used the complaint area giving the details of the number I called (Now number) and at what time, so I hope they can listen to the call.