sports month membership

[zsuzsa19]

Hello, just bought a Sky Sports Month Pass for £19.99 for the next 12 months 30 minutes ago as it was on offer, but on my account says on the Upcoming Payments section the next payment for Sky Sports Month Pass due on 24 March 2023 but for £20.99.

Could you please help me why I have a pound difference?

[gavs82008 · Accepted solution]

@zsuzsa19 

Get in touch with staff via live chat. Which can be accessed by clicking “chat online” within the green box and don’t hit “get help quicker” as this is a bot.

https://help.nowtv.com/article/how-to-submit-a-complaint

[zsuzsa19]

@gavs82008 great thanks very much, I will try

[Saskia]

@zsuzsa19 sure it’s 24th March 2023 and not 2024? I mistook my 12 mth offer for 2023 until I re read it…

[zsuzsa19]

Hi, no, it's 24 March 2023.
I have talked to live chat now, they reassured me I will pay £19.99
monthly.
Hope thats the case. Thanks 🙂

[Saskia]

@zsuzsa19 Excellent, well done! I do find NOW very helpful the few times I’ve had to make contact. 

[zsuzsa19]

Thanks, this was my first enquiry,  and I'm with them for a year now. So far so good, very helpful indeed 👍