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zsuzsa19
Advocate

sports month membership

Hello, just bought a Sky Sports Month Pass for £19.99 for the next 12 months 30 minutes ago as it was on offer, but on my account says on the Upcoming Payments section the next payment for Sky Sports Month Pass due on 24 March 2023 but for £20.99.

Could you please help me why I have a pound difference?

1 ACCEPTED SOLUTION
gavs82008
Legend 5
Legend 5

@zsuzsa19 

Get in touch with staff via live chat. Which can be accessed by clicking “chat online” within the green box and don’t hit “get help quicker” as this is a bot.

https://help.nowtv.com/article/how-to-submit-a-complaint

FYI that I do not work for NOW, just a NOW customer trying to help

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6 REPLIES 6
gavs82008
Legend 5
Legend 5

@zsuzsa19 

Get in touch with staff via live chat. Which can be accessed by clicking “chat online” within the green box and don’t hit “get help quicker” as this is a bot.

https://help.nowtv.com/article/how-to-submit-a-complaint

FYI that I do not work for NOW, just a NOW customer trying to help
zsuzsa19
Advocate

@gavs82008 great thanks very much, I will try

Saskia
Scholar 2

@zsuzsa19 sure it’s 24th March 2023 and not 2024? I mistook my 12 mth offer for 2023 until I re read it…

zsuzsa19
Advocate
Hi, no, it's 24 March 2023.
I have talked to live chat now, they reassured me I will pay £19.99
monthly.
Hope thats the case. Thanks 🙂
Saskia
Scholar 2

@zsuzsa19 Excellent, well done! I do find NOW very helpful the few times I’ve had to make contact. 

zsuzsa19
Advocate

Thanks, this was my first enquiry,  and I'm with them for a year now. So far so good, very helpful indeed 👍