@Anonymous User
Are you talking about your broadband or TV passes?
If it is TV passes, then this is all down to you through 'My Passes'
https://account.nowtv.com/passes
If it is your broadband, call the broadband team and see if there is any offers you can be put on.
https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1
FYI that I do not work for NOW, just a NOW customer trying to help
