Yesterday I got an email, saying "As a valued NOW Member, we’ve extended your Entertainment Membership offer for the next 6 months. That means you can continue watching award-winning shows for £4.99 a month"
Which was unexpected good news and I'm happy to continue with, but I also have a Cinema pass taken out at the same time for £5.99pm , but no offer on that, just wondering if they will offer to extend that too?
I guess they're keen to keep what customers they have; you should have really come through with the 12 month entertainment + cinema pass for £99 again last year... or match Netflix/Amazon at £9.99 for entertainment + cinema, its not rocket science.
Alternatively you can send an email to customer support. Address is on the below picture.
FYI that I do not work for NOW, I am simply a NOW customer trying to help I am a Community Contributor This means that I know a lot about the service and like you I am still a customer. For any account issues you’ll need to contact staff via customer support.