cancel
Showing results for 
Search instead for 
Did you mean: 
Anonymous User
Not applicable

"Unfortunately, we were unable to complete your purchase."

Hi Guys
Just bought a sky sports weeks pass voucher.
Got my reply to confirm the purchase.
But now it won't let me in to sky sports.
Keeps saying Unable to complete purchase on this device.
I have bought weekly passes in the past & had never had this issue. Using my now tv stick on Samsung smart tv.
Any help??
Labels (1)
0 Thanks
Reply
8 Replies
LBA
Advocate

Re: "Unfortunately, we were unable to complete your purchase."

I have exactly the same issue right now, week pass bought but no access and same wording from NOW.

 

0 Thanks
Reply
schnapps
Legend 5
Legend 5

Re: "Unfortunately, we were unable to complete your purchase."

Hi @Anonymous User  @LBA 

 

Bit of a long shot, have you tried to sign out of the NowTV App, then power down your Samsung TV at the mains outlet, then switch back on your television and try signing back into the NowTV App to see if it accepts your one week sports pass.

0 Thanks
Reply
Anonymous User
Not applicable

Re: "Unfortunately, we were unable to complete your purchase."

Multiple people reporting same issue.

Same here all morning on Windows 10 device and BT TV box/ TV.

 

NOWTV screwed up!

 

0 Thanks
Reply
Anonymous User
Not applicable

Re: "Unfortunately, we were unable to complete your purchase."

I've just signed out and back in to my account and that seemed to work for me, finally able to watch the F1!!!

0 Thanks
Reply
aad
Newbie

Re: "Unfortunately, we were unable to complete your purchase."

Had same problem - Turned off at mains then turned on - NO GO
Logged out then in - NO GO

Then - Moved pointer down to the Sky Sports option box - then scrolled down to GP and NOW it works.  Phewww !

 

Often have a problem logging in.  Normally switching off then on at mains works. 
Have learned to attempt to switch on for a GP well in advance of the start.

Sort it out, please, NOW - We pay you enough !

0 Thanks
Reply
SiD
Advocate

Re: "Unfortunately, we were unable to complete your purchase."

Same Problem missed F1 start and still not working!! not impressed at all!!

0 Thanks
Reply
Nathan3
Advocate

Re: "Unfortunately, we were unable to complete your purchase."

Same problem here after purchasing a day pass! Money has left my account too 😡

0 Thanks
Reply
gavs82008
Legend 5
Legend 5

Re: "Unfortunately, we were unable to complete your purchase."

@Nathan3 
Head onto live chat and see what a member of NOW staff can do to help. Just make sure to click “chat online”.

https://help.nowtv.com/article/how-to-submit-a-complaint

 


FYI that I do not work for NOW, I am simply a NOW customer trying to help I am a Community Contributor This means that I know a lot about the service and like you I am still a customer. For any account issues you’ll need to contact staff via customer support.