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Ang9869
Advocate

Re: "Unfortunately, we were unable to complete your purchase."

Same here,payment details and everything is correct, but  same "Unfortunately, we were unable to complete your purchase." 

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Donfrodini
Advocate

Re: "Unfortunately, we were unable to complete your purchase."

I have just purchased the season pass for Sky Sports and I am having the same error message that they were unable to complete the purchase, even though card details are correct and it is showing the pass in my account. Are there any known issues currently?

 

EDIT: It has now started working for me, I closed the app and the browser and it just started working, maybe some help to anyone else having any issues.

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Eggbear
Advocate

Re: "Unfortunately, we were unable to complete your purchase."

Hi I’m having the same problem. I bought a sports season pass but when I try to watch a channel I see the  message oops something went wrong unable to complete the purchase on this device please go to now tv.com to choose a product offer. Can anyone help me please? I have tried logging out of my account on all of my devices.

 

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