"Unfortunately, we were unable to complete your purchase."

[Anonymous User]

Hi Guys
Just bought a sky sports weeks pass voucher.
Got my reply to confirm the purchase.
But now it won't let me in to sky sports.
Keeps saying Unable to complete purchase on this device.
I have bought weekly passes in the past & had never had this issue. Using my now tv stick on Samsung smart tv.
Any help??

[gavs82008]

@Anonymous User 

Are you able to use another payment method? 

Perhaps try another browser.

You could always purchase the membership through the app itself on your mobile for android or Apple payment. 

Alternatively 

jump onto live chat by clicking “chat online” within the green box and not “get help quicker” as this is a bot.

https://help.nowtv.com/article/how-to-submit-a-complaint