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Anonymous User
Not applicable

‎27-07-2019 11:10

"Unfortunately, we were unable to complete your purchase."

Hi Guys
Just bought a sky sports weeks pass voucher.
Got my reply to confirm the purchase.
But now it won't let me in to sky sports.
Keeps saying Unable to complete purchase on this device.
I have bought weekly passes in the past & had never had this issue. Using my now tv stick on Samsung smart tv.
Any help??
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10 REPLIES 10
Anonymous User
Not applicable

‎27-07-2019 12:03

I have exactly the same issue right now, week pass bought but no access and same wording from NOW.

 

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schnapps
Legend 5
Legend 5

‎27-07-2019 12:45

In response to Anonymous User's comment

Hi @Anonymous User  @Anonymous User 

 

Bit of a long shot, have you tried to sign out of the NowTV App, then power down your Samsung TV at the mains outlet, then switch back on your television and try signing back into the NowTV App to see if it accepts your one week sports pass.

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Anonymous User
Not applicable

‎27-07-2019 13:34

In response to schnapps's comment

Multiple people reporting same issue.

Same here all morning on Windows 10 device and BT TV box/ TV.

 

NOWTV screwed up!

 

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Anonymous User
Not applicable

‎26-09-2021 12:36

In response to Anonymous User's comment

Had same problem - Turned off at mains then turned on - NO GO
Logged out then in - NO GO

Then - Moved pointer down to the Sky Sports option box - then scrolled down to GP and NOW it works.  Phewww !

 

Often have a problem logging in.  Normally switching off then on at mains works. 
Have learned to attempt to switch on for a GP well in advance of the start.

Sort it out, please, NOW - We pay you enough !

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Anonymous User
Not applicable

‎27-07-2019 13:49

I've just signed out and back in to my account and that seemed to work for me, finally able to watch the F1!!!

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Anonymous User
Not applicable

‎26-09-2021 13:08

In response to Anonymous User's comment

Same Problem missed F1 start and still not working!! not impressed at all!!

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Anonymous User
Not applicable

‎26-09-2021 14:45

In response to Anonymous User's comment

Same problem here after purchasing a day pass! Money has left my account too 😡

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gavs82008
Legend 5
Legend 5

‎26-09-2021 16:15

In response to Anonymous User's comment

@Anonymous User 
Head onto live chat and see what a member of NOW staff can do to help. Just make sure to click “chat online”.

https://help.nowtv.com/article/how-to-submit-a-complaint

 

FYI that I do not work for NOW, just a NOW customer trying to help
Anonymous User
Not applicable

‎22-05-2022 13:24

I have not been able to buy an entertainment pass for the last 2 months all i get from the suppoer chat is my bank details nerd updating but they are totally correct!! Even after resubmitting the card details it still gives me this message. I have contacted my bank and they have confirmed tbey have approved the payment but now tv dont take it  now im left with no passes and unwble to purchase anything 

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