"Unfortunately, we were unable to complete your purchase."

[Anonymous User]

Hi Guys
Just bought a sky sports weeks pass voucher.
Got my reply to confirm the purchase.
But now it won't let me in to sky sports.
Keeps saying Unable to complete purchase on this device.
I have bought weekly passes in the past & had never had this issue. Using my now tv stick on Samsung smart tv.
Any help??

[Anonymous User]

I have exactly the same issue right now, week pass bought but no access and same wording from NOW.

[schnapps]

Hi @Anonymous User  @Anonymous User 

Bit of a long shot, have you tried to sign out of the NowTV App, then power down your Samsung TV at the mains outlet, then switch back on your television and try signing back into the NowTV App to see if it accepts your one week sports pass.

[Anonymous User]

Multiple people reporting same issue.

Same here all morning on Windows 10 device and BT TV box/ TV.

NOWTV screwed up!

[Anonymous User]

Had same problem - Turned off at mains then turned on - NO GO
Logged out then in - NO GO

Then - Moved pointer down to the Sky Sports option box - then scrolled down to GP and NOW it works.  Phewww !

Often have a problem logging in.  Normally switching off then on at mains works. 
Have learned to attempt to switch on for a GP well in advance of the start.

Sort it out, please, NOW - We pay you enough !

[Anonymous User]

I've just signed out and back in to my account and that seemed to work for me, finally able to watch the F1!!!

[Anonymous User]

Same Problem missed F1 start and still not working!! not impressed at all!!

[Anonymous User]

Same problem here after purchasing a day pass! Money has left my account too 😡

[gavs82008]

@Anonymous User 
Head onto live chat and see what a member of NOW staff can do to help. Just make sure to click “chat online”.

https://help.nowtv.com/article/how-to-submit-a-complaint

[LisaR]

I have not been able to buy an entertainment pass for the last 2 months all i get from the suppoer chat is my bank details nerd updating but they are totally correct!! Even after resubmitting the card details it still gives me this message. I have contacted my bank and they have confirmed tbey have approved the payment but now tv dont take it  now im left with no passes and unwble to purchase anything 

[gavs82008]

@LisaR 

Are you able to use another payment method? 

Perhaps try another browser.

You could always purchase the membership through the app itself on your mobile for android or Apple payment. 

Alternatively 

jump onto live chat by clicking “chat online” within the green box and not “get help quicker” as this is a bot.

https://help.nowtv.com/article/how-to-submit-a-complaint