19-01-2019 11:45
Hi - I've just bought a SKy Sports Day pass for £7.99. It's showing up on my vouchers screen and I've received a receipt for the voucher. But when I click on the Sky Sports icon to apply the voucher, a red message appears at the top of the screen saying "Unfortunately, we were unable to complete your purchase." - can anybody help??
Will
20-01-2019 12:29
@Anonymous User wrote:
Hi - I've just bought a SKy Sports Day pass for £7.99. It's showing up on my vouchers screen and I've received a receipt for the voucher. But when I click on the Sky Sports icon to apply the voucher, a red message appears at the top of the screen saying "Unfortunately, we were unable to complete your purchase." - can anybody help??
Will
Hi @Anonymous User Were you able to dry a different browser or device to apply the voucher?
Thanks and sorry for the late response
20-01-2019 12:57
Hi,
I am having the same issue currently. I have logged onto my nowtv account on my laptop, and on the app i have on my smart tv. When I click on buy day pass for sky sports it says 'unfortunately we cannot take payment' I've checked and replaced card details (that were correct already) but no luck.
To add, I also clicked on the sky sports (Huddersfield v City) match icon and I was taken to an error page.
Is this a known issue at the moment? Any help/suggestions appreciated 🙂
20-01-2019 13:07
We are having the same issue payment taken but wont load
03-08-2019 17:22
Did anyone get a reply from NOW TV or a fix about this??
I am getting exactly the same error and i can't find a solution.
Any help highly appreciated.
07-05-2019 20:35
Getting this message - I have checked my passes and it's definitely showing the passes, so there shouldn't be an issue - any suggestions?
03-08-2019 12:48
I'm having the same problem. Have a voucher, it says I've paid, but get this message when I try to watch.
Very frustrating - missing the test match!
03-08-2019 17:29
Same here same error
03-08-2019 17:56
Unable to get any here ... been waiting for someone to connect via chat for last 35 mins.
09-08-2019 18:28
I had the same problem, go into payment details and check that your address and card details matches the information your bank holds for you. After a few minutes the payment will be registered.