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"Oops! Something went wrong" still continuing April 8 2020

Pretty unimpressive IT where NOW TV is concerned: day after day, this past week, whenever I click on My Account page relating to payments, I get an coy "Ooops something went wrong!" message.

 

I know it's intended to disarm me, but it doesn't: grown-ups tend not to go around saying "oops" in connection with the mature management of an enterprise or service.

 

NOW TV aka Sky is handling consumer finances under the licensing terms of the regulatory regime overseeing its operations. 

 

Going around with sad smiley faces shouting "oops" as if this is no more than a primary schoolyard issue doesn't cut it at all.

 

C'mon, get a grip --  or get a new IT department. "Oops" is no way at all to behave.

 

WHEN is the "Oops something went wrong!" message going to STOP appearing on MY Account pages? WHEN, in short, is whatever went wrong going to be FIXED?

 

PS: This is the first time I've posted here. The company's policy of blatantly manipulating user comment and customer criticism by insisting that any and every post MUST have a "label" of NOW TV's own choosing is downright deplorable.

 

The label I've selected has nothing at all to do with my post.

 

If NOW / Sky seriously thinks this is the way to conduct itself in the UK, it'd do well to think again.

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Re: "Oops! Something went wrong" still continuing April 8 2020

I've got the same issue on my LG TV. Can't watch any content. Been speaking to them on Twitter for the past week or so but they've gone deaf a few days ago. Very disappointing customer service.

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Legend 5
Legend 5

Re: "Oops! Something went wrong" still continuing April 8 2020

Hi @Matt1241 

 

If you own a LG Smart Television with the native inbuilt NowTV App on it, then see if anything on this link thread helps.

 

Sorry i can't offer any more assistance because i don't own a LG Smart Television, nor am i NowTV Staff Member.

 

https://community.nowtv.com/t5/Set-top-boxes-Smart-TVs/App-won-t-work/m-p/524169 

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Legend 5
Legend 5

Re: "Oops! Something went wrong" still continuing April 8 2020

Hi @Pottle 

 

Wouldn't be able to help much sorry, because i am a customer just like you, but perhaps try a different internet browser when accessing your account on the nowtv website (MS Edge normally works for me).

 

Or if you own a smartphone with mobile data on it, try the smartphone with the Fire Fox internet browser.

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Re: "Oops! Something went wrong" still continuing April 8 2020

Than ks Schnapps, for the rescue attempt -- very kind and very prompt of you. This doesn't look like a browser-related problem, but I'll certainly give your suggestion a try. I have IE (latest version) in mothballs on this PC as an alternative to Firefox, so it shouldn't be too hard to figure out if the problem stems from the choice of browser. Thanks again for your thoughtfulness.

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Re: "Oops! Something went wrong" still continuing April 8 2020

@schnapps: thanks again for your thoughtfulness. I accessed my account with a different browser -- the last version of Internet Explorer -- and thew "oops" message never once appeared. Instead, I was hit with one "not responding" website message after another. I finally gave up and went back to Firefox, and access was again trouble free. |Not that all that effort made any difference: I needed the Live Help / Live Chat facility which closed down more than a week ago.

 

The thought occurs that there are going to be serious consequences for Sky and its NOW TV offshoot if it carries on the way it is doing, shutting down all customer support on the excuse of the present pandemic.

 

Its business model as a licensed  financial transaction specialist in which monies are taken automatically without face to face contracts (or even, contact) depends entirely on the uninterrupted provision of Customer Help and Customer Liaison.

 

If it can't manage that -- and clearly, it either can't or it doesn't much want to -- it should refund every pass holder and cease operating forthwith.  A business involved in automatic and remote financial transactions in the UK cannot legally operate in a way that it is wholly unavailable to customers and, accordingly, unaccountable for its actions and activities.

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Advocate

Re: "Oops! Something went wrong" still continuing April 8 2020

same thing happening with me

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