I am trying to apply an offer on my account and it won't work it comes up with the error message.
I was going to cancel my entertainment pass but then it came up with the option of staying at a discounted rate but it won't allow me to get the offer. Also can't get on live chat. Is the system down?
Try a different internet browser with the ad blocking software disabled when trying to apply the retention offer to your account.
If no luck, try live chat again with a different internet browser or another device with an internet browser.
Live chat opens for me using MS Edge.
I contacted Livechat.... they couldn't give me the same offer, but did give me an offer of £3.49 a month for four months.