01-09-2019 20:45
I am trying to apply an offer on my account and it won't work it comes up with the error message.
I was going to cancel my entertainment pass but then it came up with the option of staying at a discounted rate but it won't allow me to get the offer. Also can't get on live chat. Is the system down?
01-09-2019 20:50
Hi @Anonymous User
Try a different internet browser with the ad blocking software disabled when trying to apply the retention offer to your account.
If no luck, try live chat again with a different internet browser or another device with an internet browser.
Live chat opens for me using MS Edge.
01-09-2019 21:22
01-09-2019 22:22
Hi,
Impossible.
2 hours later admitted defeat and cancelled pass!!
So frustrating.
02-09-2019 21:10
I contacted Livechat.... they couldn't give me the same offer, but did give me an offer of £3.49 a month for four months.
02-09-2019 22:57
03-09-2019 20:33
Having the same problem!
03-09-2019 21:42
10-09-2019 10:43
Did you get the problem sorted as I haven't? Live chat still does not work on my chrome book or phone so pass is still cancelled and can't find an actual phone number to contact Now TV.